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Patient Support Service Representative

4 months ago

Salt Lake, Utah, United States HCA Healthcare Full time

Description

Introduction

This is a as needed position.

Do you have the PRN career opportunities as a Patient Support Service Representative you want with your current employer? We have an exciting opportunity for you to join St. Marks Hospital which is part of the nations leading provider of healthcare services, HCA Healthcare.

Benefits

St. Marks Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

  • Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as telemedicine services and free AirMed medical transportation.

  • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

  • Fertility and family building benefits through Progyny

  • Free counseling services and resources for emotional, physical and financial wellbeing

  • Family support, including adoption assistance, child and elder care resources and consumer discounts
  • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  • Employee Stock Purchase Plan

  • Retirement readiness and rollover services and preferred banking partnerships

  • Education assistance (tuition, student loan, certification support, dependent scholarships)

  • Colleague recognition program

  • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Patient Support Service Representative where your passion for creating positive patient interactions are valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise

Job Summary and Qualifications

As a Registrar, you will be responsible for timely and accurate patient registration. You will also interview patients for all pertinent account information and verify insurance coverage.

What you will do in this role:

  • Interview patients at workstation or at bedside to obtain all necessary account information. Bedside registration performed utilizing carts/computers on wheels
  • Provide exemplary Customer Service
  • Ensure charts are completed and accurate
  • Verify all insurance and obtain pre-certification/authorization
  • Calculate and collect patient liability amounts
  • Ensure that all necessary signatures are obtained for treatments
  • Process patient charts according to paperwork flow needs and established productivity standards
  • Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and demographical information with insurance and financial information
  • Assign Insurance Plans (IPlans)accurately
  • Verify insurance benefits and determine pre-certification/authorization status via online or other resources. If pre-certification/authorization/notification of admission is required and has not been obtained, initiate via Passport, on-line or phone call. Enter all information and authorization/referral numbers into the registration system.
  • Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.
  • Understand/explain policies regarding services, pricing, insurance billing, and payment of account.

What qualifications you will need:

  • 1 year of related experience preferred.
  • Demonstrates proficiency in Microsoft Office applications required

Learn more about a day in the life of a Registrar

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated 3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Patient Support Service Representative opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status