Clinical Service Assistant

3 weeks ago


Houston, Texas, United States Elevance Health Full time

Clinical Service Assistant

At Federal Health Products and Services - FHPS, a proud member of the Elevance Health, Inc. family of companies, it's a powerful combination, and the foundation upon which we're creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

Location: This is a virtual position and preferred must candidates reside within 50 miles of an Elevance Health PulsePoint location .

Shift: Monday - Friday 8 - 5 pm EST.

The Clinical Service Assistant is responsible for providing non-clinical administrative support to clinical associates, nurse managers, and nurse leads in the nursing unit.

How You Will Make an Impact:

  • Supports systems, workflow, and reporting-related requirements of the unit.
  • Identifies trends and opportunities for additional associate training on unit workflow and processes.
  • Monitors unit workflow and processes and identifies opportunities for improvements.
  • Provides administrative support to associates to help in identifying and resolving workflow and process issues. Assists leads and management with the implementation of new and existing non-clinical policies and procedures.
  • Runs ad-hoc reports.
  • Provides user acceptance training coordination on new systems and enhancements, and provides input on new unit procedures, policies, and workflow-related topics.
  • Processes HIP alerts, route facsimiles, and coordinates dialer campaigns.
  • Works with referral services associates to ensure seamless processes.
  • Provides administrative support including triaging help desk tickets, monitoring group email/voice mailboxes, participating in clinical Rounds, and processing internal referrals.
  • Enters manual data (surveys, labs, pilots, and other ancillary manual entry requirements) and manages HRS exception reviews.
  • Supports workforce management, RN licensure, and other special projects.

Minimum Requirements:

  • Requires a H.S. diploma or equivalent and a minimum of 1 year experience in a business or health care setting; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences:

  • AS degree in a related field and prior experience in a healthcare or managed care environment preferred.


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