Learning & Development Specialist

3 weeks ago

Phoenix, Arizona, United States Prosper Marketplace Full time


The Learning and Development Specialist will play a vital role in enhancing the skills and knowledge of our Operations employees through facilitation of training sessions, content creation and various administrative & reporting tasks. Supporting the success of both new hires and existing team members, the L&D Specialist will create an engaging learning environment that instils Prosper core values as well as supporting content writers and instructional designers with their workload. This role requires a creative individual with strong communication, written and analytical skills, and a passion for fostering employee development.

This role is HYBRID and requires you to work out of the Phoenix area office regularly.

Problems You Will Solve

Facilitate Trainings: Lead classroom trainings of new or existing Prosper team members in Operations, on site, in Phoenix, AZ for up to several weeks (or virtually based on business needs)
Plan, coordinate, and deliver training sessions on topics such as customer service, sales, processes or skills, product knowledge, or communication techniques
Utilize a variety of training methods and techniques to provide a world class training experience.
Utilize instructional methods for each situation such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops
Perform train the trainer sessions with vendor partners and check for quality/consistency with training
Content Development:
Collaborate with team members and subject matter experts to enhance existing content or to create new content
Develop communications for new changes, updates or deployments
Build partnerships with cross-functional teams and develop strong working relationships with internal customers
Collaborate with subject matter experts to ensure accuracy and relevance of content
Drive successful creation of quality content through engagement with stakeholders and subject matter experts
Administrative Tasks:
Maintain accurate records of training attendance, completion, and survey feedback
Schedule training sessions, reserve training facilities, and coordinate logistics as needed
Monitor and evaluate training effectiveness and gather feedback from participants to continuously improve training programs through surveys and stakeholder feedback
Assist with other administrative duties related to learning and development initiatives, such as tracking training expenses and preparing reports
Report on progress of employees under guidance during training periods; provide insight into areas of opportunity
Stay informed about industry trends and best practices in learning and development to inform program development efforts

About You
A passion for learning and dedication to supporting others' professional growth, prior experience in a Trainer or Learning & Development capacity
Strong writing skills, meticulous attention to detail, and adept workload management
Confident in collaborating with employees at all levels and receptive to stakeholder feedback for continuous improvement
Exceptional people, communication, and presentation skills
Demonstrated expertise in engaging adult learners and maintaining class focus
Exercise sound judgment to adapt teaching methods effectively
Capable of mastering and instructing complex subject matter comprehensively
Proficient in generating insightful reports
Experienced in facilitating corporate classroom training and similar contexts.
Quick to grasp intricate processes and effectively utilize reference materials
Preferred attributes
Experience working in call center operations, loan processing, underwriting, or general loan operations for 2+ years
Consumer Financial Services industry experience
BA/BS degree in Learning & Development, teaching or relevant field

Whats In it For You
Employer paid health, dental and vision insurance
Unaccrued paid time off plus company holidays
Access to education & career development courses through Udemy, child & pet care assistance credits with Urban Sitter, legal resources through Rocket Lawyer, and more
Onsite kitchen with fully stocked snacks & monthly catered lunches

#IND1

#LI-AR1

About Our Operations Team

Rooted in our values, Prosper's Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential Are you ready to Prosper?

About Us

Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than 2 million people gain access to affordable credit with over $28 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.

We're on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that's democratizing finance for all

Our Values

Our Story & Team // Our Blog

Applicants have rights under Federal Employment Laws.

Family & Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

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