Front Desk Clerk-Part-Time
1 month ago
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment provider.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
POSITION SUMMARY
The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for welcoming and providing service to guests of the hotel.
JOB DUTIES AND RESPONSIBILITIES
(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions.)
Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.
Assigns guest accommodations in accordance with procedures and SOPs.
Handles assigned bank in accordance to established internal controls properly and performs accurately account postings to guest folios.
Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the reception desk's daily operation.
Accepts same day and advance reservations as required.
Processes guest payments and accounts upon checkout in an efficient, timely, and accurate manner.
Maintains guest relations in a positive manner. If unable to satisfy guests' complaints, refers guest to appropriate personnel.
Perform a friendly, professional, and timely manner check in and checkout processes for arrivals and departures
Give accurate and timely manner directions to airport, and tourist attractions.
Able to articulate amenities menu and process guests' orders
File Registration cards numerically in the Room Rack by the end of shift as outlined in the SOP
Make reservations for Food and Beverage outlets
Maintain ongoing knowledge of all Tropicana Entertainment, Inc.'s services and events.
Ability to stand for long periods of time
Performs other duties as assigned by management.
WORKING CONDITIONS/ESSENTIAL FUNCTIONS
*Ability to communicate effectively at all times with customers, as well as all levels of employees.
*Ability to move around the service desk effectively, pull up portfolios, reach across counter for customer transactions and retrieve and replace safety deposit boxes as needed.
*Ability to effectively use a computer to access, understand and input customer information.
*This position is, at times, subject to crowds and noise the severity of which depends upon customer volume.
*Excellent guest service and communication skills.
*Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibrations, crowds and air quality.
*Must present a professional appearance and demeanor at all times.
*Regular and punctual attendance is required.
EQUIPMENT AND MACHINES USED
AS/400 hotel computer system, adding machine, credit card machine.
JOB QUALIFICATIONS
Effective communication skills.
The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on-the-job training or related experience.
-
Front Desk Manager
4 days ago
St Louis, Missouri, United States Midas Hospitality Full timeJob SummaryMidas Hospitality is seeking a highly skilled Front Desk Supervisor to oversee the front desk operations at our Residence Inn and Fairfield Inn & Suites location in Maryland Heights, MO.Key ResponsibilitiesFront Desk Management: Supervise front desk staff and ensure the efficient and professional running of the front desk.Guest Services: Ensure...
-
Front Desk Representative
3 days ago
St Louis, Missouri, United States Concord Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Concord Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.Key ResponsibilitiesGuest Service:...
-
Front Desk Manager
2 weeks ago
St Louis, Missouri, United States Midas Hospitality Full timeJob Summary:Midas Hospitality is seeking a highly skilled Front Desk Supervisor to oversee the front desk operations at our Residence Inn and Fairfield Inn & Suites in Maryland Heights, MO.Key Responsibilities:Supervise front desk staff and ensure efficient and professional service to guests.Manage guest accounts, handle check-in and check-out processes, and...
-
Front Desk Representative
4 days ago
St Louis, Missouri, United States Midas Hospitality Full timeJob SummaryMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional customer service and ensure a seamless guest experience.Key ResponsibilitiesGuest Registration: Greet and register guests, assign rooms, and provide directions.Communication: Respond to guest inquiries, resolve issues, and provide information on hotel services and local...
-
Front Desk Representative
4 days ago
St Louis, Missouri, United States Concord Hospitality Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Concord Hospitality. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable experience for all who visit our hotel.Key...
-
Front Desk Representative
2 days ago
St Louis, Missouri, United States Midas Hospitality Full timeJob SummaryMidas Hospitality is seeking a skilled Front Desk Agent to provide exceptional guest service and support to our hotel operations.Key Responsibilities:Guest Registration: Greet and register guests, assign rooms, and provide directions.Communication: Respond to guest inquiries, resolve issues, and provide information about hotel services and...
-
Hotel Front Desk
3 months ago
St Louis, Missouri, United States Red Roof PLUS+ St Louis - Forest ParkHampton Avenue Full timeWe are seeking a Front Desk Agent to join our Team with a starting Wage up to $16.00RRI West Management, LLC is the company that manages over 45 Red Roof Inns and Red Roof Plus+ locations across the U.S. As Red Roof's largest franchisee, our portfolio of hotels has a deep history in hospitality and our passion has always driven us to become a leader in the...
-
Front Desk Operations Manager
2 days ago
St Louis, Missouri, United States StepStone Hospitality Full timeJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at StepStone Hospitality. As a key member of our front office team, you will be responsible for maintaining the highest standards of quality guest service, ensuring seamless operations, and driving exceptional results.Key Responsibilities:Maintain and enforce...
-
Veterinary Front Desk Associate
2 weeks ago
St Louis, Missouri, United States St. Louis Cat Clinic Full timeJob SummaryWe are seeking a highly organized and compassionate Veterinary Front Desk Associate to join our team at St. Louis Cat Clinic. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing patient flow, and maintaining a clean and welcoming environment for our clients and their pets.Key...
-
Front Desk Representative
4 days ago
St Louis, Missouri, United States StepStone Hospitality Full time**Job Summary**The StepStone Hospitality team is seeking a highly skilled and customer-focused Front Desk Agent to join our dynamic Front Office Team at our downtown St. Louis hotel. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.**Key Responsibilities:**Register and...
-
Front Desk Representative
2 days ago
St Louis, Missouri, United States StepStone Hospitality Full time**Job Summary**The StepStone Hospitality team is seeking a highly skilled and customer-focused Front Desk Agent to join our dynamic Front Office Team at our downtown St. Louis hotel. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring seamless hotel operations.**Key Responsibilities:**Register and...
-
Front Desk Ambassador
4 days ago
St Louis, Missouri, United States Percepta House Full timeJob OverviewPercepta House is seeking a highly skilled and organized Front Desk Representative to provide exceptional customer service and support to our clients and staff.Key ResponsibilitiesClient Greeting and Support: Welcome and assist clients, guests, and visitors, ensuring a positive and professional experience.Communication and Coordination: Manage...
-
Part-time Front Desk Associate
1 week ago
St Louis, Missouri, United States Lansdowne Village Full timeAbout the RoleLansdowne Village is seeking a highly skilled and compassionate Part-time Receptionist to join our team. As a Receptionist, you will be the first point of contact for our residents, families, and visitors, providing exceptional customer service and support.Key ResponsibilitiesAnswer and route incoming calls, taking messages as necessaryGreet...
-
Part-time Front Desk Associate
3 days ago
St Louis, Missouri, United States Lansdowne Village Full timeAbout the RoleLansdowne Village is seeking a highly skilled and compassionate Part-time Receptionist to join our team. As a Receptionist, you will be the first point of contact for our residents, visitors, and staff, providing exceptional customer service and ensuring a warm and welcoming experience.Key ResponsibilitiesCommunication and Customer Service:...
-
Receptionist for Hotel Operations
2 weeks ago
St Louis, Missouri, United States American Staffing, LLC Full timePosition OverviewThe Hotel Front Desk Clerk is responsible for performing key administrative tasks at the front desk, which include:Answering incoming phone callsWelcoming guests upon arrivalProcessing payments efficientlyManaging room bookingsQualifications:Previous experience in hotel reception is required.Strong customer service skills are essential.Must...
-
Front Desk Ambassador
4 days ago
St Louis, Missouri, United States FACE FOUNDRI Full time**Job Summary**The Front Bar Receptionist is a key member of the FACE FOUNDRI team, responsible for creating a welcoming and positive experience for every guest that enters our salon. This role requires a high level of customer service skills, attention to detail, and the ability to work effectively in a fast-paced environment.**Key Responsibilities**Provide...
-
Front Office Manager
2 weeks ago
St Louis, Missouri, United States Midas Hospitality Full timeFront Office Supervisor - Element Hotel Midas Hospitality is proud to be recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter), achieving remarkable rankings in various categories. About the Role: Midas Hospitality is in search of a Front Office Supervisor to oversee our front desk operations at the Element hotel. This role is essential...
-
Receptionist for Hotel Operations
2 weeks ago
St Louis, Missouri, United States American Staffing, LLC Full timePosition OverviewThe Hotel Front Desk Clerk is responsible for performing key administrative functions at the front desk, which includes:Handling Incoming Calls: Responding to inquiries and providing information to guests.Welcoming Guests: Greeting clients upon arrival and ensuring a smooth check-in process.Payment Processing: Managing transactions and...
-
Front Office Manager
2 weeks ago
St Louis, Missouri, United States Midas Hospitality Full timeFront Office Manager - Element Hotel Midas Hospitality is proud to be recognized as one of the Top 100 U.S. Employers in 2021 (by MogulRecruiter), ranking #30 for talent, #13 for diversity, #33 for best in minorities, #16 for blacks, and #11 for women. Embark on Your Career with Midas Hospitality: Midas Hospitality is in search of a Front Office Manager to...
-
Front of House Operations Manager
1 month ago
St Louis, Missouri, United States St. Louis Symphony Orchestra Full timeThe Front of House Operations Manager plays a vital role in ensuring a seamless and exceptional experience for all patrons of the SLSO. This position oversees the daily operations of front of house services, including concessions, bars, and premium experiences. The Front of House Operations Manager supervises a team of ushers and other part-time...
