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Technical Service Representative

4 months ago

Waukegan, Illinois, United States AkzoNobel Full time

We supply the sustainable and innovative paints and coatings that our customers, communities – and the environment – are increasingly relying on. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from a pioneering paints company that's committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.

For more information please visit

2023 Akzo Nobel N.V. All rights reserved.

Job Purpose

The purpose of this role is to provide technical support and training on the use and application of company products, services, equipment and documentation in acquiring new business and in maintaining multiple existing customers.

Key Responsibilities
  • Provide total technical support to customers
  • Problem solving. Analyzes product-related issues, including on-site analysis and actuations. Performs laboratory analysis of the issues when needed. Communicates with RS Lab and/or Quality Control department to stablish corrective actions
  • Manage complex customer complaints
  • Gather customer needs and requirements in cooperation with Sales & Marketing organization to help build the customer strategy plans
  • Actively participate in key phases of the sales process to prospects
  • Proactively prevent and solve problems of a technical nature occurring at existing customers
  • Attend the testing process as well as the implementation of new products and technologies
  • Develop and maintains relationships with customer technical staff, in order to keep and to extend the business
  • Use reporting tools as CRM, up-dates the key customers' databases with valid, accurate and complete information (visits reports, action reports, cases, regulatory requests...)
  • Deliver periodical progress reports, proactively submit information regarding trends within the market and provide recommendations regarding the improvements in the approach to the market
  • Monitor competitive activities at customers' facilities
  • Promote the positive company reputation and develops long-term relations with customers
  • Practice all the applicable corporate as well as site policies/procedures with regard to personal behavior / HSE standards and acts in compliance with all their regulations
Level of Autonomy

Innovations in alternative substrates and experimentation demonstrated for new markets.

Job Requirements
  • Paints & Coatings industry, any B2B industry environment, customer / segment profiling
  • 5 years of work experience in technical services and support.
  • Bachelor Degree in chemical engineering, chemistry or related field.
  • Skills – Problem solving, stakeholder management, creating value propositions, communication and presentation, commercial and business acumen, basic understanding of financial concepts related to sales and cost to serve.
  • Basic computer skills; MS Office (MS Word, Excel, PowerPoint),CRM Systems, SAP.
  • Understanding of Lean Manufacturing processes
  • Must be able to travel 50% of time
  • Preferred Bilingual Spanish
Rewards & Benefits

The salary range for these skills is: $82, $92, This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.

Benefits: Medical insurance with HSA
• Dental, Vision, Life, AD&D benefits
• Annual bonus
• 401K retirement savings with 6% company match
• Generous vacation, personal and holiday pay
• Paid Parental leave
• Hybrid work for most exempt roles
• Active Diversity & Inclusion Networks
• Career growth opportunities on a regional and global scale
• Tuition Reimbursement
• Career growth opportunities
• Employee referral bonus
•

#LI-SN1


At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

Requisition ID: 37200