Dining Service Representative
2 months ago
A Food Server at Full House Resorts is responsible for delivering exceptional guest experiences. With in-depth knowledge of all menus, food, wine, beer, and spirits, this role is also a representative of our company's commitment to excellence.
- Key Responsibilities:
- Consistently follow established service protocols to provide the highest level of service to our guests.
- Build and maintain a personal clientele through guest interaction, name/face recognition, and personalized service.
- Anticipate guests' needs and respond promptly and professionally.
- Manage cash transactions efficiently to ensure quick service for our cash-paying guests.
- Perform all opening and closing duties daily, ensuring seamless operations.
- Maintain the cleanliness of the shift area and service bar/stations, adhering to high standards of hygiene and organization.
- Collaborate with the team to ensure the highest level of guest satisfaction and loyalty.
- Follow all company policies and procedures, as well as health and safety regulations.
- Communicate effectively with management and team members, maintaining a professional demeanor at all times.
- Comply with all requests from managers and direct supervisors, demonstrating a commitment to teamwork and adaptability.
Requirements and Preferences:
- Education and Experience: Preferred qualifications include a strong background in the food service industry, with a focus on delivering exceptional guest experiences.
- Certifications and Licenses: Must be able to obtain and maintain any necessary certifications and/or licenses as required by local gaming regulations.
- Knowledge, Skills, and Abilities: Restaurant servers must possess a working knowledge of the systems used within our company, including:
- Opening and closing procedures
- Food knowledge
- Beverage knowledge
- POS System
- Cash handling procedures
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