Dining Service Representative

2 months ago


Waukegan, Illinois, United States Full House Resorts Full time

A Food Server at Full House Resorts is responsible for delivering exceptional guest experiences. With in-depth knowledge of all menus, food, wine, beer, and spirits, this role is also a representative of our company's commitment to excellence.

  • Key Responsibilities:
  • Consistently follow established service protocols to provide the highest level of service to our guests.
  • Build and maintain a personal clientele through guest interaction, name/face recognition, and personalized service.
  • Anticipate guests' needs and respond promptly and professionally.
  • Manage cash transactions efficiently to ensure quick service for our cash-paying guests.
  • Perform all opening and closing duties daily, ensuring seamless operations.
  • Maintain the cleanliness of the shift area and service bar/stations, adhering to high standards of hygiene and organization.
  • Collaborate with the team to ensure the highest level of guest satisfaction and loyalty.
  • Follow all company policies and procedures, as well as health and safety regulations.
  • Communicate effectively with management and team members, maintaining a professional demeanor at all times.
  • Comply with all requests from managers and direct supervisors, demonstrating a commitment to teamwork and adaptability.

Requirements and Preferences:

  • Education and Experience: Preferred qualifications include a strong background in the food service industry, with a focus on delivering exceptional guest experiences.
  • Certifications and Licenses: Must be able to obtain and maintain any necessary certifications and/or licenses as required by local gaming regulations.
  • Knowledge, Skills, and Abilities: Restaurant servers must possess a working knowledge of the systems used within our company, including:
    • Opening and closing procedures
    • Food knowledge
    • Beverage knowledge
    • POS System
    • Cash handling procedures

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