Guest Service Agent

1 month ago

Alexandria, Virginia, United States Embassy Suites by Hilton Alexandria Old Town Full time
The beautiful Embassy Suites Alexandria Old Town is looking for a Part-Time Guest Service Agent to join their front desk team This 288-suite property is across from the King St. Metro and the Alexandria Union Station.

A Guest Service Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Ideal candidates for this position will have a passion for helping others, creative problem-solving skills and the ability to work fast pace with attention to detail

Shift Pattern: candidates should be available to work both AM and PM shifts as needed

Pay Rate: $20.57 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

Go Hilton travel program: 100 nights of discounted travel
Access to your pay when you need it through DailyPay
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment What will I be doing?

As a Part-time Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Guest Services Representative

    2 weeks ago

    Alexandria, Virginia, United States Courtyard by Marriott Pentagon Alexandria Full time

    Position OverviewWe are seeking a dedicated and friendly guest services representative to provide outstanding service to all visitors at our establishment. In this role, you will greet guests, manage their reservations, issue room keys, and respond to inquiries to ensure a memorable experience. The ideal candidate will possess excellent communication...

  • Guest Services Representative

    2 weeks ago

    Alexandria, Virginia, United States Donohoe Companies Full time

    We are seeking individuals who are dedicated to providing exceptional service to become part of our front desk team. The front desk serves as the heart of the hotel, where most guest interactions occur. Your role is vital to enhancing our guests' overall experience.Position Overview:As a Front Desk Agent, you will be the first point of contact for our...

  • Guest Services Representative

    1 week ago

    Alexandria, Virginia, United States Donohoe Companies Full time

    We are seeking individuals who are dedicated to providing exceptional service to become part of our front desk team. The front desk is the heart of the hotel, where most guest interactions occur. Your role is vital to enhancing our guests' overall experience.Position Overview:As a Front Desk Agent, you will be the first point of contact for our guests,...

  • Guest Services Representative

    2 weeks ago

    Alexandria, Virginia, United States Donohoe Companies Full time

    We are seeking individuals who are dedicated to providing exceptional service to become part of our front desk team. The front desk serves as the heart of the hotel, where most guest interactions occur. Your role is essential to enhancing our guests' overall experience.Position Overview:As a Front Desk Agent, you will be the first point of contact for our...

  • Guest Services Representative

    1 week ago

    Alexandria, Virginia, United States Donohoe Companies Full time

    We are seeking individuals who are dedicated to providing exceptional service to become part of our front desk team. The front desk is the heart of the hotel, where most guest interactions occur. Your role is vital to enhancing our guests' overall experience. At Donohoe Companies, we value respect and professionalism in every interaction.Position Overview:As...

  • Guest Services Representative

    2 weeks ago

    Alexandria, Virginia, United States Donohoe Companies Full time

    We are seeking individuals who are dedicated to providing exceptional service to become part of our front desk team. The front desk serves as the hub of the hotel, where most guest interactions occur. Your role is essential to enhancing our guests' overall experience.Position Overview:As a Front Desk Agent, you will be the first point of contact for our...

  • Guest Services Representative

    1 week ago

    Alexandria, Virginia, United States Donohoe Companies Full time

    We are seeking individuals who are dedicated to providing exceptional service to become part of our front desk team. The front desk is the heart of the hotel, where most guest interactions occur. Your role is essential to enhancing our guests' overall experience. At Donohoe Companies, we value respect and kindness in every interaction.Position Overview:As a...

  • Guest Services Representative

    2 weeks ago

    Alexandria, Virginia, United States free-classifieds-usa Full time

    Guest Services RepresentativeAt Free Classifieds USA, we prioritize the development of our employees and foster a collaborative work atmosphere that emphasizes positive contributions.We are currently in search of a Guest Services Representative.Key Responsibilities:Providing outstanding experiences for guestsAddressing guest inquiries and operational...

  • Guest Services Representative

    2 weeks ago

    Alexandria, Virginia, United States free-classifieds-usa Full time

    Guest Services RepresentativeAt Free Classifieds USA, we prioritize career advancement, foster a collaborative work atmosphere, and are dedicated to making a positive difference.We are currently on the lookout for a Guest Services Representative.Key Responsibilities:Providing outstanding experiences for guestsAddressing guest inquiries and operational...

  • Guest Services Representative

    1 week ago

    Alexandria, Virginia, United States free-classifieds-usa Full time

    Guest Services RepresentativeAt Free Classifieds USA, we are dedicated to fostering a dynamic work environment that encourages professional development and teamwork.We are currently in search of a Guest Services Representative.Key Responsibilities:Providing outstanding service to guestsAddressing guest inquiries and operational requirementsEnsuring adherence...

  • Guest Services Representative

    2 weeks ago

    Alexandria, Virginia, United States Courtyard by Marriott Pentagon Alexandria Full time

    Job OverviewWe are seeking a dedicated and friendly Guest Services Representative to provide outstanding service to our hotel guests. In this role, you will be the first point of contact for visitors, ensuring they feel welcomed and valued during their stay.Key Responsibilities:Maintain accurate records of guest accounts and transactions to ensure seamless...

  • Guest Services Associate

    1 week ago

    Alexandria, Virginia, United States Red Roof Full time

    Position: Guest Services Associate - Part-TimeJob Category: Hospitality - Hourly Requisition Number: FRONT01569OverviewWe are seeking a dedicated individual to enhance our guests' experiences. Be the ambassador of your city, guiding visitors to your favorite local attractions.Make a significant impact by personalizing each guest's stay, ensuring their...

  • Guest Services Associate

    2 weeks ago

    Alexandria, Virginia, United States Red Roof Full time

    Position Title: Front Desk Representative - Part-TimeJob Category: Hospitality - HourlyJob Overview:As a Front Desk Representative, you will play a crucial role in enhancing our guests' experiences. Your primary responsibility will be to welcome guests and assist them throughout their stay, ensuring their comfort and satisfaction.Key Responsibilities:Welcome...

  • Guest Services Associate

    1 week ago

    Alexandria, Virginia, United States Red Roof Full time

    Position Title: Front Desk Representative - Part-TimeJob Category: Hospitality - HourlyOverview:As a vital member of our hospitality team, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay.Key Responsibilities:Greet guests upon arrival and assist with the check-in and...

  • Guest Services Coordinator

    1 week ago

    Alexandria, Virginia, United States Courtyard by Marriott Pentagon Alexandria Full time

    Position OverviewWe are seeking a dedicated and courteous Hospitality Front Desk Representative to provide outstanding service to our guests at Courtyard by Marriott Pentagon Alexandria. In this role, you will be the first point of contact for our visitors, ensuring a warm welcome and a seamless check-in experience.Key Responsibilities:Accurate Record...

  • Guest Services Supervisor

    1 week ago

    Alexandria, Virginia, United States Courtyard by Marriott Pentagon Alexandria Full time

    Job OverviewThe Courtyard by Marriott Alexandria Pentagon South is seeking a dedicated Front Desk Supervisor. This role is pivotal in assisting the Front Office Manager to oversee the Front Desk operations, ensuring that guests receive prompt, efficient, and courteous service throughout their stay, ultimately achieving the highest levels of guest...

  • Guest Service Coordinator

    2 weeks ago

    Alexandria, Virginia, United States Emmy Squared Pizza Full time

    Job OverviewEmmy Squared Alexandria is in search of dedicated HOSTS to enhance our vibrant team. We pride ourselves on being a progressive restaurant brand that not only provides growth opportunities but also fosters an enjoyable workplace, supportive management, competitive compensation, health benefits for full-time staff, and a delightful menu that you...

  • Guest Services Coordinator

    2 weeks ago

    Alexandria, Virginia, United States Emmy Squared Pizza Full time

    Job OverviewEmmy Squared Alexandria is seeking dedicated HOSTS to enhance our vibrant dining experience. As a part of our esteemed restaurant group, we offer not only career advancement opportunities but also a dynamic work atmosphere, supportive management, competitive compensation, and health benefits for full-time employees, alongside a delicious menu...

  • Guest Services Supervisor

    2 weeks ago

    Alexandria, Virginia, United States Courtyard by Marriott Pentagon Alexandria Full time

    Job OverviewThe Courtyard by Marriott Alexandria Pentagon South is seeking a dedicated Front Desk Supervisor. This role involves assisting the Front Office Manager in overseeing the Front Desk operations, ensuring that all guests receive prompt, efficient, and courteous service throughout their stay, thereby achieving the highest levels of guest...

  • Guest Services Supervisor

    1 week ago

    Alexandria, Virginia, United States Courtyard by Marriott Pentagon Alexandria Full time

    Job OverviewThe Courtyard by Marriott Alexandria Pentagon South is seeking a dedicated Front Desk Supervisor. This role is pivotal in assisting the Front Office Manager to oversee the daily operations of the Front Desk team, ensuring that guests receive prompt, efficient, and courteous service throughout their stay, ultimately aiming for the highest levels...