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Sr. Implementation Technician

3 months ago

Washington, Washington, D.C., United States Motorola Solutions Full time
Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview
It's not just about having the right technology, it's about achieving peak performance. Motorola Solutions has served as a trusted partner to government agencies and enterprises worldwide for more than 95 years. Our years of leadership, innovation and experience managing and supporting hundreds of networks in more than 100 countries help answer the challenges of mission critical operations - ensure continuity, enhance productivity and reduce risk - helping achieve peak performance. When every second counts and performance reliability is a must - we are ready and able to serve today, tomorrow and into the future.
Job Description
  • Act as Lead Technician on large projects or system upgrades, capable of directing self and other assigned Project Technician's and able to mentor less experienced Technician's.
  • Deliver post-sale implementation of voice and data communications systems.
  • Perform specific system configuration, programming, optimization, testing, and documentation tasks.
  • Work directly with other System Technologists, Technical Support, Product Groups, and/or others to characterize system defects during system implementation and, on occasion, during the maintenance phase.
  • Team with Engineering, Project Management and Sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectations.
  • Responsibilities include the optimization, support, maintenance, testing and documentation of complex communications systems.
  • Provide technical support of specialized systems and product applications, including advanced troubleshooting of software-driven electronics, provisioning of communication system infrastructure, and performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25, and data infrastructure.
  • Provide weekly reports of activities and accomplishments.
  • Perform preventative maintenance routines to ensure proper system operation with a focus on trend analysis and documentation of results.
  • Develop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issues.

CANDIDATE REQUIREMENTS

  • Total familiarity with the latest technologies and troubleshooting techniques.
  • Very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration, and maintenance systems including cabling, routers, switches, firewalls, and bridges.
  • Capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.
  • Knowledge of R.F. systems, such as transmitters, receivers, and antenna networks
  • Deliver a strong knowledge of standard telephony and dedicated data circuits, as well as knowledge of packet-switching techniques
  • Highly computer literate with proficiency in MS Word, Excel, Outlook, and Access
  • Strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teams
  • Self-motivated and self-managed to perform the required duties at a distance from direct supervision
  • Able to solve customer problems quickly during stressful situations
  • Excellent communications skills and always present a professional image.
  • Experience with logging recording systems, RF interfaces, wired/wireless communications systems, and networking equipment
  • Unique combinations of both strong multi-site RF communications systems and computer/networking skills are required.

The ideal candidate must demonstrate high-level systems expertise and have a minimum of 4+ years of related experience with the following equipment:

  • Motorola Base Stations (GTR series, Desktop, and etc.)
  • Dispatch Consoles (MCC7500, and MCC7100 series)
  • Computer IP Networks and Configuration
  • RF Infrastructure Technologies: Motorola SmartZone, Smartnet, MCC Console Systems, ASTRO Conventional, Trunked equipment, P25, LMR, radios, Motorola Conventional, Secure Operations, and ASTRO A7.x Digital systems and installation procedures.
  • Communications Test Equipment including: Communication System Analyzers, Ethernet Link test sets, T1 Test Sets, TIMS (Transmission Impairment Measurement Set), Digital RF Power Meter

Ideally the individual should have at least one network certification: Network +, Security + or a related certification.

CANDIDATE EXPECTATIONS

  • Candidate can live anywhere in the United States
  • Extensive travel is required with up to 85% travel
  • Willing to work overtime, weekends, holidays, and varying schedules
  • Must be willing to obtain a DoD Top Secret-SCI Clearance
  • Must be willing to obtain a DHS Public Trust Clearance
  • Must have a current, valid driver's license and no traffic violations
  • Must be a US Citizen and able to obtain background clearance as required by a US government customer.
  • CompTIA Security+ or must be able to obtain it within the 1st year of employment.
  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers.

#LI-CC1

Basic Requirements
  • High School Diploma/GED AND 2+ years of professional experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, Wired/Wireless Communication Systems, Public Safety, Engineering, Networking Equipment, IT Systems, Test Equipment, Military Experience, ASTRO, Motorola SmartZone, Smartnet, MCC Console Systems, Trunked equipment, P25, LMR, Motorola Conventional
  • Must be a US Citizen and able to obtain background clearance as required by a US government customer.
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Travel Requirements
Over 75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S.Benefitsinclude:

  • Incentive Bonus Plans
  • Medical, Dental, Visionbenefits
  • 401K with Company Match
  • 10 Paid Holidays
  • GenerousPaidTime Off Packages
  • Employee Stock Purchase Plan
  • PaidParental & Family Leave
  • and more

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.