Avaya Sr. Voice Engineer

1 week ago

Washington, Washington, D.C., United States Bella Information Systems, LLC Full time
Job Description

Bella Information Systems, LLC is seeking an experienced Avaya Sr. Voice Engineer to join our team in the Washington DC Area. As a key member of our technology-based program, you will be responsible for delivering engineering services for Network Engineering.

Key Responsibilities:

  • Provide support to internal teams and clients on voice network and applications.
  • Design and implement call routing solutions in collaboration with clients and internal teams.
  • Manage and maintain voice network and systems, ensuring optimal performance and reliability.
  • Recommend solutions, improvements, strategy, and architecture for voice network and systems.
  • Ensure incident tickets are attended to in a timely manner.
  • Responsible for day-to-day adds, moves, changes, and user troubleshooting.
  • Resolve issues with Avaya systems on site.
  • Implement and troubleshoot enterprise Voice-related solutions/incidents/system outages.
  • Support voice engineering initiatives for all project-related and ongoing operations support for voice communications services.
  • Respond to escalated incidents and service requests from Delivery/Operations Teams.
  • Coordinate planned maintenance activities, facilitate planned/unplanned service outages, and ongoing project-related support activities.
  • Promptly respond to all critical/high and/or incidents or service requests and resolve within service level targets and/or scheduled time frames.
  • Maintain enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations.
  • Recommend and integrate new Telecommunication Voice, Video, and Unified Communications technologies.
  • Monitor, review, recommend, test, and implement new software revision/feature sets/patch evaluation and trade studies, periodic system refresh.
  • Meet with customers to discuss special tasks (i.e. large moves) and provide solutions when needed.

Requirements:

  • Avaya certifications preferred: ACA or ACIS or ACSS or ACS or ACE or ACSA.
  • 5+ years of experience with call center technology, voice systems, and voice networks with emphasis in VoIP systems with both h323 and SIP.
  • 5 years' experience with Avaya Communication Manager. Versions 7/8 are preferable.
  • Experience in a complex IT environment with a multi-platform technical environment helpful.
  • Avaya Communication Manager (Avaya Aura Platforms) and Adjunct Administration, Maintenance, and Installation.
  • Experience with VoIP, inbound and outbound voice networks, experience with network protocols and circuit provisioning and standards, understanding of LAN protocols.
  • Proven ability to successfully manage multiple projects and work across all levels in the organization.
  • Demonstrated ability to collaborate with project teams and managers as a service provider.
  • Proven ability to plan, investigate, design, and implement voice networks.
  • Ability to effectively interact with customers to discuss needs and provide solutions.
  • Avaya Communications (ARS) and (AAR) enterprise experience.
  • Experience with other Avaya appliances, i.e. Avaya Aura Messaging, Avaya CMS, and Avaya OneX Agent.
  • A working knowledge of basic telephony, i.e. wiring, cross connects, demarcation points etc.

Location: Washington DC Area

Requirements: US Citizen only

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