Technical Service Rep

1 month ago

Detroit, Michigan, United States CosignMed Full time

Technical Service Rep. Detroit, MI

  • Apply
    • View All Jobs Share This Job Job Description
    Position Description: Provide technical, educational and sales support to assist the district in meeting Neuromodulation sales and customer service objectives. Seeking candidates who will meet our customer expectations by striving without reserve for the greatest possible reliability and quality in our products, processes and systems by being accountable, having a voice, and taking action. Main job duties/responsibilities:
    1. Technical Support:
    (a) Represents Client during surgeries and implants of products to provide troubleshooting and other technical assistance. (b) Provides technical support with reprogrammings and follow‐ups in hospitals and clinics. (c) Provides support with field clinical investigations in assigned institutions. Ensures completion of necessary documentation. (d) Receives technical inquiries by telephone. Researches solutions to questions or problems (e.g., pacing system malfunctions, product selection issues, when appropriate, etc.) (e) Provides on call support as needed for surgeries, reprogrammings, troubleshooting, follow‐up enrollments, etc. on evenings and weekends.
    1. Educational Support:
    (a) Educates and trains physicians, hospital personnel and office staff on technical matters relating to our products and pacing through conducting and/or coordinating: 1. One‐on‐one training sessions. 2. In‐service education programs. 3. Seminars and/or outside symposiums. (b) Assists DM and in‐house training department in educating/training new Clinical Specialists and sales representatives. (c) Provides training and resources for hospital staff to enable them to conduct training for their personnel ("train the trainer").
    1. Sales Support:
    (a)During/following cases: 1.Completes necessary documentation (e.g., implant registration) and phone calls (customer service). 2. Updatessales representatives concerning cases. Immediately notifies representatives regarding issues or problems requiring follow‐up. 3. Serves as effective Medtronic representative to physicians and support staff regarding Medtronic products, service and support. (b) Manages inventories (consignment, trunk and district office, loaner products) andprovides support with rotation and delivery to optimize customer service and efficiency. (c) Promotes Carelink enrollments at time of implants. (d) Advises physicians involved in setting up or evaluating pacing operations in their hospitals or clinics. (e) Following district guidelines, requests and obtains purchase orders afterimplants. (f) Conducts regular unsolicited calls to hospitals or clinics. (g) Maintains current knowledge regarding pacing, Medtronic programs, products andservices and competitive products. (h) Maintains open, effective communication with all district personnel, customers andother Medtronic employees.
    1. Performs other related duties as assigned. Skills & Requirements
    Basic Qualifications:
    •An Associate's Degree in engineering, nursing, biology, chemistry or exercise physiologyfiled PLUS a minimum three years of work experience in the healthcare or engineering field. or
    •A Bachelor's degree PLUS a minimum of two years of work experience in the healthcare or engineering field. or
    •A Bachelor's degree in biomedical, electrical or mechanical engineering PLUS a minimum ofone year of work experience in the healthcare or engineering field.
    • A Bachelor's degree and currently enrolled in a certificate program from a pacing school like ATI or PrepMD. Desired/Preferred Qualifications: ‐ Preferred for Clinical Specialist
    •B.A./B.S. Degree in nursing, cardiovascular, life s ciences, engineering or technical discipline with minimumof three years work experience in technical field, engineering, hospital/clinic or sales.
    •Proven track record with technical training as s ignments.
    •Experience in a cath lab, in biomedical engineering, in a hos pital/clinic or medical s ales.
    •Ability to work with many different customers from varying backgrounds. Education Requirements: Minimum: Associates Degree or Technical Degree (2‐year degree) in nursing, life sciences, cardiovascular, engineering or technical discipline. Preferred: Bachelor's Degree in nursing, life sciences, cardiovascular, engineering or technical discipline. Experience: Minimum: 1 year Preferred: 5 years Physical Job Requirements:
    • Continuous verbal and written communication.
    • Frequent 2‐handed lifting of up to 40 lbs. from floor to chair/table and from one to another surface at approximately the same level.
    • Sitting, s tanding and/or walking for up to eight plus hours per day
    • Environmental exposures include eye protection, infectious disease and radiation
    • Ability to wear 7‐9 lbs of lead for extended periods of time while in theOR
    • Frequently required to us e hands to finger, handle or feel objects , tools or controls.
    • Ability to effectively us e a mobile phone, PC, keyboard and mouse
    • Frequent bending/s tooping, s quatting and balance
    • Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer.
    • Ability to travel extensively with ease (approx. 10% of time)
    • Must be able to drive approximately 80% of the time within assigned territory.
    • Environmental exposure to infectious disease and radiation.
    • Clinical Specialists are required to be within their as s igned territory each day to be available as Unscheduled needs arise. Clinical Specialists are periodically required to work weekends, evenings and nights. Clinical Specialists serve as a primary resource for scheduled and on‐call assignments and as a back up to sales representatives during unassigned weekends, evenings and nights.
    • Must have a valid driver's license and active vehicle insurance policy.

  • Technical Sales Representative

    2 months ago

    Detroit, Michigan, United States Snapon Full time

    Overview BAHCO Band Saw Brand, The Leader in Metal Cutting Technology, seeks a professional outside sales specialist to represent the Bahco line to industrial customers. The Bahco Brand is part of the family of brands that are under the Snap-on umbrella. Snap-on Incorporated is a leading global developer, manufacturer and marketer of tool and equipment...

  • Shop Essentials Sales Rep

    2 weeks ago

    Detroit, Michigan, United States Snapon Full time

    Overview Location: Great Lakes Region Precision. Performance. Pride. For more than 100 years, Snap-on Tools has made work easier for serious professionals performing critical tasks. We work hard together. We grow together. We are one Snap-on team.We are currently recruiting sales professionals to join our field-based sales team as Shop Essentials Sales...

  • Technical Service Specialist

    5 days ago

    Detroit, Michigan, United States Gilder Search Group Full time

    Technical Service SpecialistOversees and executes on-site service operations, including the installation, upkeep, and repair of both new and existing thermal processing machinery.KEY RESPONSIBILITIES:Frequent travel to client locations across North America.Potential for some international travel as necessary.Coordinate significant equipment installations,...

  • Technical Support Specialist for Field Services

    3 hours ago

    Detroit, Michigan, United States Nidec Minster Corporation Full time

    Job OverviewField Service TechnicianNidec Minster Corporation, a leading manufacturer in the material forming press industry, is seeking a dedicated Field Service Technician. This role involves delivering technical assistance and maintenance services to ensure optimal performance of Minster equipment at customer locations. The technician will oversee and...

  • Technical Support Specialist

    4 hours ago

    Detroit, Michigan, United States Nidec Minster Corporation Full time

    Job OverviewField Service TechnicianNidec Minster Corporation, a leading manufacturer in the material forming press industry, is seeking a qualified Field Service Technician. This role involves delivering technical assistance and maintenance services to ensure optimal performance of Minster equipment at customer locations. The technician will also oversee...

  • Technical Support Specialist for Field Services

    5 hours ago

    Detroit, Michigan, United States Nidec Minster Corporation Full time

    Job OverviewField Service TechnicianNidec Minster Corporation, a leading manufacturer in the material forming press industry, is seeking a dedicated Field Service Technician. This role involves delivering technical assistance and maintenance services to ensure optimal performance of Minster equipment at customer locations. The technician will also oversee...

  • Technical Support Specialist

    4 hours ago

    Detroit, Michigan, United States Stafford Gray Full time

    Job Summary:We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Stafford Gray. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our clients, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:First Point of...

  • Technical Support Expert

    1 day ago

    Detroit, Michigan, United States System Soft Technologies Full time

    Job Summary:System Soft Technologies is seeking a highly skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for providing technical support and troubleshooting services to our clients.Key Responsibilities:Provide technical support and troubleshooting services to clients via phone, email, and...

  • Technical Trainer

    2 months ago

    Detroit, Michigan, United States MAT Holdings, Inc Full time

    Welcome to the exciting world of MAT Holdings, Inc. We are an entrepreneurial manufacturer and distributor leveraging a vast network of global and domestic resources to deliver quality and value to our customers. You will find our products in home improvement centers, big box retailers, hardware stores and automotive parts chains. They can also be found in...

  • Aircraft Maintenance Support Technician

    7 hours ago

    Detroit, Michigan, United States STS Technical Services Full time

    Ground Support Mechanic Helper Position OverviewSTS Technical Services is seeking a dedicated **Ground Support Mechanic Helper** to support our operations. This role involves collaborating with seasoned mechanics to assist in the maintenance and repair of aircraft, while upholding rigorous safety protocols and maintaining an orderly work environment.Key...

  • Aircraft Maintenance Support Technician

    12 hours ago

    Detroit, Michigan, United States STS Technical Services Full time

    Ground Support Mechanic Helper Position OverviewSTS Technical Services is seeking a dependable **Ground Support Mechanic Helper** to contribute to our operations. This role involves collaborating with seasoned mechanics to assist in the maintenance and repair of aircraft, while upholding stringent safety protocols and maintaining an orderly work...

  • Aircraft Maintenance Support Technician

    12 hours ago

    Detroit, Michigan, United States STS Technical Services Full time

    Ground Support Mechanic Helper OpportunitySTS Technical Services is seeking a dependable Ground Support Mechanic Helper to assist in the maintenance and repair of aircraft. This position involves collaborating with seasoned mechanics to ensure that all safety protocols are adhered to while maintaining a clean and organized workspace.Key...

  • Quality Assurance NDE Specialist

    6 days ago

    Detroit, Michigan, United States Diamond Technical Services Full time

    Job OverviewCompany DescriptionDiamond Technical Services, Inc. stands as a premier provider of technical services and engineering consultancy, catering to a diverse array of sectors, including utilities, petroleum, chemicals, refining, food production, pharmaceuticals, manufacturing, agriculture, and energy. Our commitment lies in enhancing system...

  • Technical Support Consultant

    3 hours ago

    Detroit, Michigan, United States Select Source International Full time

    Job OverviewPosition: Technical Support ConsultantLocation: Detroit, MIDuration: 6+ months with potential for extensionSchedule: Monday to Friday, 8 AM - 5 PM, OnsiteGeneral Summary: Under the guidance of the Supervisor and the operational leadership of the Health and Business IT Training & Support Division, the Technical Support Consultant is tasked with...

  • NDE Inspector

    6 days ago

    Detroit, Michigan, United States Diamond Technical Services Full time

    Position OverviewAbout the CompanyDiamond Technical Services, Inc. is a premier provider of technical services and engineering consultancy, catering to a diverse array of sectors including utilities, petroleum, chemicals, refining, food production, pharmaceuticals, manufacturing, agriculture, and energy. Our commitment lies in enhancing system reliability...

  • Technical Support Specialist

    1 day ago

    Detroit, Michigan, United States Rose International Full time

    Job SummaryRose International is seeking a highly skilled Technical Support Specialist to provide timely and courteous assistance with technical issues.Key Responsibilities:Respond to incoming calls, helpdesk tickets, and remote support requests for service from district staff and students.Diagnose and resolve Level 1/1.5 support issues efficiently,...

  • Technical Support Engineer

    6 days ago

    Detroit, Michigan, United States Actalent Full time

    Position Title: Technical Support EngineerPosition Overview: Become a vital member of our organization as a Technical Support Engineer, delivering exceptional technical assistance and problem-solving services. You will engage directly with clients both remotely and on-site to install, troubleshoot, and enhance equipment performance. This position entails...

  • Automotive Technical Advisor

    2 months ago

    Detroit, Michigan, United States MARKETSOURCE Full time

    123472BRTitle:Automotive Technical AdvisorJob Description:Automotive Technical AdvisorMarketSource Inc., an Allegis Group Company, develops and delivers innovative managed sales solutions for enterprise customers. MarketSource provides the unique skills and expertise to integrate brand-centric managed sales programs in the Automotive, Information Technology,...

  • Technical Field Specialist

    1 day ago

    Detroit, Michigan, United States At Datum Tech Group Full time

    Technical Field SpecialistContract OpportunityAs a Technical Field Specialist, you will be tasked with providing essential operational support and managing install, move, add, and change (IMAC) requests that facilitate the IT infrastructure in various environments. Your role will encompass the implementation and maintenance of desktop devices, applications,...

  • Technical Support Specialist

    6 days ago

    Detroit, Michigan, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) IS HIRING We are seeking a Technical Support Specialist for a contract role with one of our esteemed clients. Position: Technical Support Specialist Location: Remote (Candidates must be local to the area) Duration: 12+ Months Employment Type: W2 Contract Engagement Role Overview Deliver technical assistance...