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Mazda Financial Services Customer Care Advocate
2 months ago
Excited to grow your career at Toyota?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company - delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.
Who we're looking for
Toyota's - Mazda Financial Services Customer Services Department is looking for a passionate and highly motivated Mazda Financial Services Customer Care Advocate.
The primary responsibility of this role is to support the private label department's objectives to support inbound customer service and the collection of telephone calls from customers, dealers, and financial institutions.
Reporting to the Customer Service Supervisor, the person in this role will support the customer service department's objective to interact with our valued customers, dealers, and third parties when they have questions or concerns.
Center Operating Hours
You must be available to work a shift between the hours of 8 am - 5 pm Central Time.
Training
Training for this position will be from 7:30 am - 3:30 pm Central time for 12 weeks.
The first 6 weeks will be virtual and the second 6 weeks will be in-office training.
Pay/Benefits
Competitive base salary as well as benefits effective day 1.
Hybrid (Home/Onsite) work schedule following training based on meeting and maintaining performance expectations.
What you'll be doing
What you bring
High School Education or Equivalent.Previous experience in customer service, retail services, and call center environments.Excellent verbal and written communication skills including interpersonal skills.Self-starter and independent, team-oriented, and results-driven.Strong organizational skills and attention to detail.Ability to effectively multitask.Working knowledge of Microsoft Office applications (Word, Excel, etc.).Quick learner who can utilize resources and tools as issues arise during a call.
Added bonus if you have
2-5 years of relevant work experience (in a similar field and/or industry).
What we'll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility, and respect.Professional growth and development programs to help advance your career, as well as tuition reimbursement.Team Member Vehicle Purchase Discount.Toyota Team Member Lease Vehicle Program (if applicable).Comprehensive health care and wellness plans for your entire family.Flexible work options based on business needs.Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.Paid holidays and paid time off.Referral services related to prenatal services, adoption, childcare, schools, and more.Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).
Job Posting End Date :
at 12AM US/Central
Management Level :
12
