Solution Strategist

6 days ago

Minneapolis, Minnesota, United States National Diversity Network Full time
Solution Strategist

US-MN-Minneapolis

Job ID:
Type: Regular
# of Openings: 1
Category: Customer Success
SPS Commerce, Inc

Overview

SPS Commerce is growing- We are looking for a Solution Strategist to join our Analytics team. In this role, you will serve as a customer consultant for deploying products and solutions with the goal of designing solutions that meet customer needs and drive the long-term success of their business. The Solution Strategist is responsible for the analysis of both customer systems and SPS product capabilities to develop effective, scalable, and sustainable solutions.

This is the perfect opportunity for those who are looking to leverage their technical expertise in an external customer facing role where you will be that bridge between technology and the business, with the goal of designing an analytics solution that will help propel our customers' business forward.

This is a hybrid role based out of our MN office.

Does this sound like you?
  • Teamwork and collaboration. You excel at building relationships and coming to the table with out-of-the box solutions- you are always looking for ways to succeed together
  • Initiative empowers you. You successfully analyze complex problems and situations and develop solutions
  • You are naturally curious, ask questions and seek to understand
  • You are customer focused, adept at listening to your customers and suggesting solutions based on their needs
The Day-to-Day

As a Solution Strategist will lead technical engagements with executive-level customer contacts to deeply understand customers' business processes, consult on business problems, and recommend solutions that solve for those problems. While collaborating with internal teams, you will expertly guide the customer through SPS products and solutions, ensuring a smooth and seamless integration that aligns with their strategic objectives.
  • Ensure a comprehensive understanding of the project's technical aspects, and alignment across stakeholders
  • Conduct thorough evaluations to ensure the accuracy, consistency, and reliability of data
  • Deliver project activities on time, and proactively identify and communicate challenges that may jeopardize project milestones
  • Develop a deep understanding of SPS product capabilities to design sustainable solutions
  • Cultivate relationships and collaborate with cross-functional teams such as Product, Customer Success, and Sales to drive strategic initiatives for future product innovation
Education and Experience
  • Bachelor's degree and a minimum of 5 years of related experience; or an advanced degree and 3 years of related experience; or equivalent education and work experience
  • Strong communication, change management, problem solving, and organizational skills
  • Strong understanding of supply chain and procurement processes relating to retail, manufacturing, grocery and/or logistics industries
  • Exposure to project-based work experience in IT, Project Management, Customer Service, or a related field
  • Experience working with XML, CSV and other application file formats preferred
  • Experience performing data analysis and/or data migration between systems preferred
  • Familiarity with text editing and data transformation tools preferred
Why join SPS?

We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world's largest retail network, and we don't just lead the industry, we are the industry.

At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.

Careers don't just grow here, they're made here.

EOE including disability / veteran

SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.

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