Clinical Coordinator

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult Trauma Center and Level I Pediatric Trauma Center and acute care hospital, as well as a clinic system with primary care clinics located in Minneapolis and across Hennepin County. The comprehensive healthcare system includes a 473-bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of clinics in the North Loop, Whittier, and East Lake Street neighborhoods of Minneapolis, and in the suburban communities of Brooklyn Park, Golden Valley, Richfield, and St. Anthony Village. Hennepin Healthcare has a large psychiatric program, home care, and operates a research institute, philanthropic foundation, and Hennepin EMS. The system is operated by Hennepin Healthcare System, Inc., a subsidiary corporation of Hennepin County.

Equal Employment Opportunities: We believe equity is essential for optimal health outcomes and are committed to achieve optimal health for all by actively eliminating barriers due to racism, poverty, gender identity, and other determinants of health. We are committed to equitable care and working in an environment that celebrates, promotes, and protects diversity, equity, inclusion, and belonging. We are committed to bringing in individuals with new cultural perspectives to assist in creating a more equitable healthcare organization.

SUMMARY:

We are currently seeking a Clinical Coordinator to join our HHS Mobile Health team. This 0.80 FTE (64 hours per pay period) role will primarily work on-site (Shift: Day). This is a grant-funded temporary position, with no end date at this time.

This position will support the mobile health care program, specifically the post-partum care for the birthing dyad.

The Clinical Coordinator is responsible for facilitating and coordinating the care delivered to an assigned group of patients through multidisciplinary and patient/family collaboration to ensure quality and cost effective outcomes are delivered ensuring appropriate use of resources. Coordination involves assessment, planning, support, and evaluation of patient care and related outcomes. Activities to be performed are patient/family interviews, clinical resource management, utilization management and coordination of transition planning.

The Clinical Coordinator is an active contributor in the development of systems to improve the care coordination of assigned patient populations.

This role encompasses coordination of utilization management and transition planning team members assigned to the unit/service line/clinic.

Care management establishes a system of care across the continuum of care to ensure seamless transition to the right service, right providers and the right time and encourages patients and families to manage their own health. Such care is facilitated by a clinical coordinator.

RESPONSIBILITIES:

• Provides Care Coordination for patients, physicians and care providers
  • Plan, implement and evaluate transition functions and activities for a caseload of patients across the continuum care
  • Contribute to the development and implementation of individualized patient care plans that meet patient population goals/standards
  • Ensure implementation of the treatment plan for achievement of clinical outcomes consistent with the needs and preferences of the patient and family
  • Communicate with patients families and the health care team to ensure seamless transitions between levels of care
  • Enable efficient movement of patients through the care process by reducing delays and ensuring appropriate resource utilization. Involve patients and families in the discharge, transition processes
• Provide services to streamline plans of care, reduce hospital readmissions, ease the transition to long term services and supports, and interrupt patterns of frequent hospital emergency department use
• Facilitate implementation of best practice standards
• Maintain plan of care across continuum of care
• Responsible for a caseload of patients
• Incorporate utilization review activates concurrently across the continuum of care
• Actively track outcomes and participate in quality activities specific to patient population/departments served
• Provide information/education to healthcare providers to support changes for care delivery to patients and patient populations that meet quality, cost, and service goals
• Delegate tasks as appropriate to other members of the health care team
• Promote effective working relations and works effectively as part of a department/unit team inter and intra-departmentally to facilitate the department's/unit's ability to meet its goals and objectives
• Identify and address potential legal and ethical issues around care management/care coordination
• Demonstrate understanding of reimbursement mechanisms and the impact of length of stay on quality, financial and satisfaction outcomes
• Coordinate with payer case management to ensure coordinator effective approach to help patient meet goals
• Help to evaluate effectiveness of interventions related to cost and length of stay goals
• Demonstrate respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment
• Demonstrate understanding of diversity issues related to patient care
• Understand and meet the requirements of the Corporate Compliance Program; complies with the standards set by department policy, The Joint Commission and other regulatory agencies governing activities within the department 100% of the time
• Understand and meet the requirements for health care home certification
• Make field visits to patients homes

Minimum Qualifications:

• Bachelors degree: BSN, BAN

HCMC employees who became Clinical Coordinators (Sr. Staff Nurses) prior to August 13, 2012 and do not possess a Bachelor's degree in Nursing are considered qualified.

-AND-

• Must have worked as a professional nurse for the past three to five years
• Experience in maternal and child health
• Demonstrated professional leadership (i.e., charge, team leader, preceptor, committee chair, etc.)
• Demonstrated experience in case management or have assisted in care coordination planning
• Experience building relationships with members of the African American, Latina, and American Indian community, community-based organizations and community-based programs
• Experience in advocating for and anticipating the needs of the African American, Latina, and American Indian community as it pertains to maternal and child health

Effective July 28, 2014:

• Bachelor's degree in nursing or enrollment in a Bachelor's degree program with progress to complete within two years of hire date

Preferred Qualifications:

• Case management certification preferred
• Experience in community health, public health, and/ or mobile health care delivery

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Department: HHS Mobile HealthPrimary Location: MN-Minneapolis-Downtown Campus Standard Hours/FTE Status: FTE = hours per pay period)Shift Detail: DayJob Level: StaffEmployee Status: Temporary Eligible for Benefits: YesUnion/Non Union: Union Job Posting: Jul

EEO/Disability/Veteran employer.

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