Customer Access Assistant/UKHC

4 weeks ago

Lexington, Kentucky, United States University of Kentucky Full time
Job Title
Customer Access Assistant/UKHC

Requisition Number
RE46947

Working Title
Customer Access Assistant

Department Name

H3280:
Command Center

Work Location
Lexington, KY

Grade Level
06

Salary Range
$ /hour

Type of Position
Staff

Position Time Status
Full-Time

Required Education

HS

Click here for more information about equivalencies:
Required Related Experience

3 yrs

Required License/Registration/Certification

None

Physical Requirements


This position requires regularly sitting at a computer workstation for extended periods of time; and occasionally performing tasks with repetitive motions (such as typing); and standing or walking with objects weighing up to 10 pounds.

Shift

10:30 a.m. – 8:30 p.m., four shifts per week, varying days per department need, with occasional weekends and holidays required.

Job Summary


Under the supervision of the Senior Manager of the Medical Contact Center, the MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians; forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions and departments.

The call agent will also facilitate calls from referring physicians for transfers and admission to UKHC.

Call agents are required to interact with professionals who are often working under time constraints, caring for patients who are experiencing serious health events.

Call agents are expected to provide a high level of efficiency, accuracy and courtesy while initiating callers' requests.

The selected candidate will be required to learn a working knowledge of the UK HealthCare system, some general medical terminology, procedures and information regarding hospital programs and services.

Skills / Knowledge / Abilities


The ideal candidate will have knowledge of medical terminology; the ability and dedication to provide outstanding customer service; the ability to use multiple computer applications including an Internet-based phone system; and the ability to multitask and work as part of a team.

Typing, attention to detail, and exceptional communication skills are all essential to this position.

Does this position have supervisory responsibilities?
No

Preferred Education/Experience

Some college and at least three full years of related employment experience.

Deadline to Apply
08/29/2024

University Community of Inclusion


The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance.

We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome.

We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live.

In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.


As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.


Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources.

These screenings may include a national background check and/or drug screen.

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