Staff Product Designer, Pro

3 weeks ago

Austin, Texas, United States Gusto Full time

About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 300,000 businesses nationwide.
Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That's why we're committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy .
About the Role:
As a Staff Product Designer for the Gusto Pro team, you'll be responsible for defining the experience direction of a new initiative forming in Gusto Pro. You'll be involved in the entire product development process from research to creating a vision to iterating on experiences for launch. As an early member of this team, you'll have a lot of opportunity to influence the strategic direction of the initiative. Gusto is first and foremost customer-driven. We take pride in making informed decisions based on customer research and data while balancing short and long term technical decisions. If you are a strategic customer advocate who enjoys complex problems and crafting high quality experiences, we'd love to hear from you
About the Team:
Our Gusto Pro team is dedicated to serving our accountant customers who rely on Gusto to support their small business clients with payroll, taxes, hiring, and more. Our mission is to help accountants be incredible partners to their clients through the support and strategic guidance they provide. By creating a platform that empowers accountants, we enable the success and growth of their firms.
Here's what you'll do day-to-day:

  • Work with cross-functional partners in Product Management, Engineering, and Data Science to understand customer problems, key opportunities in your domain, and define both the long term UX vision and also short term releases that unlock customer value
  • Collaborate with our Research, Data Science, and Customer Support teams to build a holistic understanding of customer needs, and make sure they're shared with your teams to inform their thinking, build empathy, and inform prioritization decisions
  • Advocate for great UX, inspiring your teams with a strong point of view about what's possible and aspirational for your product area
  • Hold high standards for the customer experience, including partnering with engineering partners to refine the end customer experience and ensure that what we release is bug free, performant, accessible, and responsive
  • Design for how your experience fits into our system and advocate for cohesive experiences through the use of Workbench, our Design System, and other platform capabilities
  • Speak clearly to tradeoffs and the "Why" behind design decisions in terms non-designers can understand and participate in
  • Provide and seek feedback from other designers to always push the bar for quality
  • Collaborate with designers on other teams to develop cohesive solutions for shared problems
  • You'll drive team-wide impact through mentorship, fostering a culture of growth and collaboration


Here's what we're looking for:

  • 8+ years' Product Design experience
  • A builder who loves being hands on crafting high quality, high impact solutions and getting them in front of customers
  • Experience designing end-to-end customer journeys from software to service
  • Strong understanding of common web patterns, foundations, and the ability to discern when to innovate versus adopt existing standards
  • Strong opinions loosely held and a willingness to engage in constructive debates about scope and tradeoffs to build alignment and unblock work
  • Strong UX craft - you can break down complex experiences and design with consideration for all touchpoints
  • Ability to embrace ambiguous situations as opportunities to create
  • Passion for Gusto's mission and the impact we can have on the world


Our cash compensation range for this role is $174,000/yr to $235,000/yr in Denver & most remote locations, and $204,000/yr to $254,000/yr in San Francisco, Seattle & New York. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.
Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you require assistance in filling out a Gusto job application, please reach out to candidate-

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