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customer service

3 months ago

Orlando, Florida, United States Randstad US Full time

customer service - call center.

  • orlando , florida
  • posted today

job details

summary

  • $ $18 per hour
  • temp to perm
  • high school
  • category office and administrative support occupations
  • referenceAB_

job details

Do you enjoy helping others? Do you have a passion for the healthcare industry? Our client in Orlando is looking to add to their growing team This is a temp to hire assignment that does require a background in call center, healthcare background is a plus. Shift: Start times between 8am-11am, 9 hours shift with 1 hour break Pay: $18 per hour If you are interested, please directly

salary: $ $18 per hour

shift: First

work hours: 9 AM - 6 PM

education: High School

Responsibilities

  • Act as first point of contact with patients by carefully evaluating the purpose of the call, carefully assessing their purpose, prioritizing their handling, and triaging the calls if indicated
  • Maintain information regarding Patient Services initiatives and explain them to our customers when appropriate
  • Enroll new customers to Patient Services
  • Record activities in the patient database and follow up to secure services (such as product training, mailing of promotional materials, etc.) for our customers by contacting physician's offices, pharmacies, and other external entities

The essential functions of this role include:

  • working in a smoke free environment

Skills

  • Call Center
  • Call Center Support
  • Telephone Etiquette
  • Basic Software Skills
  • Typing Skills
  • Empathy
  • Active Listening

Qualifications

  • Years of experience: 2 years
  • Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.

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