Customer Service Representative

4 days ago


Orlando, Florida, United States RemX Full time
Job Title: Customer Service Representative

RemX Staffing is seeking a skilled Customer Service Representative to join our team. As a key member of our client's support team, you will be responsible for providing exceptional customer service to clients in need of health insurance support.

Responsibilities:
  • Provide timely and effective resolution to customer inquiries and issues.
  • Serve as a single point of contact for customers, building strong relationships and ensuring their needs are met.
  • Respond to and own consumer inquiries/issues, providing education and status on pre-authorizations and pre-determination requests.
  • Meet performance goals in areas of efficiency, call quality, customer satisfaction, first call resolution, and attendance.
  • Conduct proactive research on assigned member accounts to identify service issues.
Requirements:
  • GED/High School Diploma (or higher) REQUIRED
  • 1+ year experience in customer service REQUIRED
  • Call Center/Health Care/Insurance environment highly preferred

We are looking for a highly motivated and customer-focused individual to join our team. If you have a passion for delivering exceptional customer service and a strong background in customer service, we encourage you to apply.



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