Production Support

2 months ago

Jersey City, New Jersey, United States BC Forward Full time
BCforward is currently seeking a highly motivated Production Support in Jersey City, NJ

Position Title: Production Support

Location: Jersey City, NJ

Anticipated Start Date: [ASAP]

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: [12 Months]

Job Type: [FULL TIME (Contract), [Hybrid]

Pay Range: [$65 - 70/hr]

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Position Summary:
  • Respond to and resolve business queries for Counterparty Credit Risk space.
  • Manage user query mailbox effectively, understand the scope of teams work and ensure timely and appropriate response is provided for all user queries.
  • Respond to and resolve feed and batch support items, Manage alerts and monitoring.
  • Utilize important framework tools such as ITSM, JIRA, ITRS, etc. for both making updates and producing reports.
  • Incident management - provide timely and accurate user notifications as well as management escalations when needed.
  • Documentation and knowledge management
  • Follow up and coordinate resolutions with various development teams.
  • Assist with metrics reporting.
  • Coordinate and perform Business Continuity testing and related paperwork.
  • Organize and run meetings independently for issue resolution.
  • Identify scope for automation to reduce manual, repeating tasks.
Required Skills:
  • 5+ years of Production Support experience.
  • Strong SQL Knowledge.
  • Strong UNIX / LINUX knowledge.
  • Knowledge of Software Development Life Cycle.
  • Working knowledge of ITIL.
  • Strong verbal and written communication skills.
  • Excellent project and time management skills.
  • Ability to work in a multi-regional team
Desired Skills:
  • Financial industry experience.
  • Knowledge of Counterparty Credit Risk.
  • Python.
  • Agile methodology.
Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.

This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Privacy Policy - BCforward

Updated August 17th 2022

Interested candidates please send resume in Word format Please reference job code when responding to this ad.

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Salary Details

This salary was provided in the Job Posting.

$65-$70

Hourly Salary

Job Snapshot

Employee Type
Contractor

Location
Jersey City, NJ (Onsite)

Job Type
Banking

Experience
Not Specified

Date Posted
07/11/2024

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