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Regional Director of Operations
4 months ago
Benefits:
401(k)
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Paid time off
Training & development
Vision insurance
Job Title: RDO
Reports To: Chief Operating Officer (COO) or Franchise Owner
Supervises: District Managers (DM)
General Purpose of Position
The RDO is responsible for overseeing multiple salon districts and managing the DM's. Responsibilities include holding DM's responsible for: managing sales and operations, driving revenue, controlling expenses and approving payroll budgets, handling personnel issues, accounting, merchandising, and loss prevention.
RDO's must monitor and ensure their DM's are requiring the highest level of client service from the salons. The RDO is a role model and leader for DM's and salon employees and must solve problems, make informed decisions and manage multiple districts in order to achieve maximum results.
Tasks and Responsibilities: This is list a broad outline of general duties, but does not encompass all responsibilities.
· Uphold the Sun Tan City "experience" in his/her districts to promote the upscale image and success the Sun Tan City name has earned.
· Coaching your DM's to provide results in every aspect of revenue, productivity, and client service.
· Creating clear plans for traffic trends, competitive analysis, bench planning for staffing needs, and budget control, for the districts.
· Ensure quality District Managers are hired and trained properly. Ensure that your District Managers are hiring and training quality Salon Director's.
· Oversee compliance of District Managers with established STC policies and standards, such as safekeeping of company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the salons by performing required audits.
· Ensure strong expense control monitoring with emphasis on inventory, labor and supply expense.
· Maintain a professional, even-tempered mentality to lead his/her region in situations that require strategic thought and problem solving tactics. RDO's should never "wear their emotions on their sleeve" and never make emotional decisions. Frequently praise good results publicly and address poor results privately.
· Lead by example at all times
· Ensure that buy-in and enforcement of company policy and procedure is enacted by all levels of management.
