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Pro Assistant Department Manager

2 months ago

Pompano Beach, Florida, United States Floor & Decor Full time
Job Overview

This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.

Key Responsibilities

  • Train and develop Product Sales Specialists to provide exceptional customer service and product information.
  • Ensure a highly attentive and accurate level of customer service to customers.
  • Complete all product specialist certification courses to stay up-to-date on product knowledge.
  • Ensure the overall merchandising, pricing, and organization of the department.
  • Communicate standard operating procedure direction and changes to all associates in a timely manner.
  • Complete the Industrial Truck (forklift) proficiency testing and certification.
  • Communicate inventory needs to management.
  • Direct and assist the processing of merchandise to the showroom floor.
  • Validate all product placement and pricing within the department.
  • Greet every customer in a helpful and courteous manner.
  • Assist customers with product questions and selections.
  • Process customers at check-out using the point of sale (POS) system.
  • Process customer refunds and exchanges according to established guidelines.
  • Present 'how-to' classes to customers.
  • Follow established cash, check, and charge card acceptance procedures.
  • Answer the telephone according to accepted guidelines.
  • Stock and tag merchandise displays as required.
  • Create price tags and merchandise signs.

Working Conditions

  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles.

Physical/Sensory Requirements

The employee is often required to use their hands and fingers to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits and Rewards

  • Bonus opportunities at every level.
  • Non-traditional retail hours.
  • Career advancement opportunities.
  • Relocation opportunities across the country.
  • 401k with discretionary company match.
  • Employee Stock Purchase Plan.
  • Referral Bonus Program.
  • 80 hours annualized paid vacation (full-time associates).
  • 4 paid holidays per year (full-time hourly store associates only).
  • 1 paid personal holiday of associate's choice and Volunteer Time Off program.
  • Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria).

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.