Current jobs related to Manager, Membership Services - Detroit, Michigan - teamworkonline

  • Admissions and Membership Coordinator

    3 weeks ago

    Detroit, Michigan, United States Charles H. Wright Museum Full time

    About the RoleThe Charles H. Wright Museum of African American History is seeking a highly motivated and customer-focused Guest Services Associate to join our team. As a key member of our front-line staff, you will provide exceptional service to our visitors, promote our programs and events, and support our administrative tasks.Key ResponsibilitiesAdmissions...

  • Clinical Services Manager

    3 weeks ago

    Detroit, Michigan, United States Assured Family Services (JAC) Full time

    Job SummaryAssured Family Services (JAC) is seeking a highly skilled and experienced Clinical Services Manager to join our team. The successful candidate will be responsible for overseeing the training, supervision, and evaluation of our Therapeutic Services Clinicians.Key ResponsibilitiesDevelop and implement training programs to ensure clinicians provide...

  • Regional Manager

    7 days ago

    Detroit, Michigan, United States Invited Full time

    Regional Manager Job SummaryInvited is seeking a highly skilled Regional Manager to lead our team of Club General Managers and drive business growth across our network of private clubs.Key Responsibilities:Develop and implement business plans to maximize revenue and membership growth at assigned clubsProvide coaching and mentoring to General Managers to...

  • Field Sales Consultant for Medical Services

    4 weeks ago

    Detroit, Michigan, United States Medical Air Services Association, Inc Full time

    Position OverviewThis is a field-based role serving the greater Detroit and Southeast Michigan areas.Are you seeking a rewarding sales opportunity as an independent contractor? MASA is looking for an experienced consumer sales professional located in this region. Our successful team members come from various industries, including Home Improvement,...

  • Customer Service Ambassador

    2 weeks ago

    Detroit, Michigan, United States Planet Fitness Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at one of our locations. As a key member of our staff, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring an outstanding experience at our fitness centers.Key...

  • Experienced Automotive Service Specialist

    4 weeks ago

    Detroit, Michigan, United States Hertz Full time

    Position Overview Join our team and accelerate your career as an Experienced Automotive Service Specialist. Compensation: $23.00/hour Performance-based monthly bonuses Annual tool reimbursement Provided uniform and footwear Night Shift Only: 10 PM - 6 AMBenefits and Advantages: Become part of a leading organization where you can harness your potential and...

  • Regional Manager

    1 hour ago

    Detroit, Michigan, United States Invited Full time

    About the RoleWe are seeking a highly skilled Regional Manager to join our team at Invited. As a Regional Manager, you will be responsible for maximizing the business potential and success of a basket of Clubs and their respective General Managers.Key ResponsibilitiesDevelop and implement business plans to drive revenue growth and Membership...

  • Customer Service Ambassador

    3 weeks ago

    Detroit, Michigan, United States Planet Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at one of our locations.Key ResponsibilitiesProvide exceptional customer service to members, prospective members, and guests, ensuring an outstanding experience.Respond to member inquiries and concerns in a timely and...

  • Service Technician

    1 hour ago

    Detroit, Michigan, United States Express Wash Hold Co LLC Full time

    About Express Wash ConceptsWe're a leading provider of express tunnel car wash services, operating five award-winning brands across the United States and beyond. Our commitment to exceptional customer service, eco-friendly practices, and community involvement has earned us a reputation as a trusted partner in the industry.As a Service Technician with Express...

  • Fiduciary Services Officer

    4 weeks ago

    Detroit, Michigan, United States State Nebraska Bank & Trust Full time

    Position OverviewState Nebraska Bank & Trust is in search of a dedicated professional to join our organization as a Fiduciary Services Officer. This role is pivotal in overseeing, managing, and administering trust accounts, estates, and associated fiduciary duties for our valued clients.Key Responsibilities:Develop and nurture a portfolio of client...

  • Licensed Customer Service Representative

    2 weeks ago

    Detroit, Michigan, United States The Auto Club Group Full time

    Job Description:AAA The Auto Club Group is seeking a Licensed Customer Service Representative to promote ACG products and services, enhance customer satisfaction, and contribute to revenue generation.Key Responsibilities:Greet customers and provide support services related to insurance policies, travel bookings, and membership products.Generate leads and...

  • Service Manager

    4 weeks ago

    Detroit, Michigan, United States Chipotle Mexican Grill Full time

    Job SummaryThe Service Leader is a key member of the restaurant team, responsible for ensuring a positive customer experience by maintaining a clean, organized, and safe environment. This role requires strong leadership and communication skills, as well as the ability to multitask and prioritize tasks effectively.Key ResponsibilitiesEnsure that all food is...

  • Support Services Coordinator

    4 weeks ago

    Detroit, Michigan, United States Gesher Human Services Full time

    Position OverviewGesher Human Services is dedicated to providing hope and opportunities for individuals across various settings, including their workplaces, homes, and communities. The organization specializes in workforce development, behavioral health, and inclusion initiatives, primarily serving the Metro Detroit area with a focus on the Jewish...

  • Health Service Manager

    2 days ago

    Detroit, Michigan, United States MAXIMUS Full time

    Job Title: Health Service ManagerWe are seeking a highly skilled and experienced Health Service Manager to join our team at Maximus. As a key member of our organization, you will be responsible for managing a team focused on delivering high-quality health services to our clients.Job Summary:The successful candidate will have a strong background in public...

  • Service Operations Manager

    3 weeks ago

    Detroit, Michigan, United States Ray Laethem Buick GMC Full time

    Job SummaryRay Laethem Buick GMC is seeking an experienced Automotive Service Manager to oversee the daily operations of our service department, ensuring high levels of customer satisfaction and efficient service delivery.Key ResponsibilitiesWelcome customers in a timely, friendly mannerLead and manage the service team, including hiring, training, and...

  • Service Operations Manager

    3 weeks ago

    Detroit, Michigan, United States Ray Laethem Buick GMC Full time

    Job SummaryRay Laethem Buick GMC is seeking an experienced Automotive Service Manager to oversee the daily operations of our service department, ensuring high levels of customer satisfaction and efficient service delivery.Key ResponsibilitiesWelcome customers in a timely, friendly mannerLead and manage the service team, including hiring, training, and...

  • Service Delivery Manager

    11 hours ago

    Detroit, Michigan, United States Strategic Employment Full time

    Service/Project Manager Job OpportunityStrategic Employment is seeking a highly skilled Service/Project Manager to oversee project installations and implementations for a stable telecommunications company. This role involves working closely with technicians and installers to meet customer needs.Key Responsibilities:Manage large-scale project installations...

  • Patient Services Manager

    2 weeks ago

    Detroit, Michigan, United States DMC Sinai-Grace Hospital Full time

    Job SummaryDMC Sinai-Grace Hospital is a leading healthcare provider in the region, offering a comprehensive range of services including emergency medicine, obstetrics and gynecology, and cosmetic services. Our hospital is committed to delivering high-quality patient care and has been recognized for its excellence in cardiac care.The Manager Patient Services...

  • Patient Services Manager

    1 week ago

    Detroit, Michigan, United States DMC Sinai-Grace Hospital Full time

    Job SummaryReporting to Nursing leadership, the Manager Patient Services assumes management responsibility for a single major function or process that provides business support to Nursing operations. This role may also be used for managers responsible for multiple Nursing units, with direct-reports including Clinical Managers and/or high-level...

  • Member Services Associate

    4 weeks ago

    Detroit, Michigan, United States Planet Fitness Full time

    Position Title: Customer Service RepresentativeCompany: Planet FitnessBecome a vital member of our team at Planet Fitness as a Customer Service Representative, where your primary focus will be on delivering outstanding service to our members and guests, ensuring a welcoming atmosphere within our facility.What We Offer at Planet Fitness:401(k) plan with...

Manager, Membership Services

3 months ago

Detroit, Michigan, United States teamworkonline Full time

Amaze, Inspire, Unite

Job Summary:

The Manager, Membership Services will manage the day-to-day processes and direction of the Membership Services Team as well as assist leadership in the build-out and execution of renewals, events, sales and recruiting. This position will work closely with our Director, Client Services to build a best-in-class Membership Services Team and provide continual training and development opportunities for the staff. They will also be responsible for managing sales campaigns, membership communication, member benefits and revenue generating events tied to existing Season Ticket Members.

Key Responsibilities:

  • Lead membership service and retention efforts and develop touchpoint campaigns, events and programs to maximize revenue.
  • Assist with the development and planning of the Winged Wheel Nation Membership renewal campaign
  • Maximize ticket sales revenue from current Red Wings Season Ticket Members through renewals, upgrades, add-ons, referrals and new business outreach.
  • Oversee continual sales/service training to Membership Services Team
  • Report KPIs measuring the success of retention campaigns; gather and provide analytics to evaluate effectiveness of strategy, initiatives and campaigns.
  • Provide detailed retention reports on an ongoing basis, ensuring the accuracy of reports and identifying trends.
  • Oversee the fulfillment of existing membership benefits; research and implement new benefits programs annually.
  • Coach Membership Services Team on resolving customer complaints and providing detailed communication to all customer requests. Work with staff to develop metrics around member concerns and develop strategic long term solutions.
  • Collaborate with Group Sales and New Business Sales to prospect and execute large scale group outings with current season ticket members.
  • Plan and execute year-round communication plan for Winged Wheel Nation members, in collaboration with the Director, Client Services.
  • Create monthly sales campaigns and contests to drive revenue from current membership base.
  • Create Game Day and Event Schedule for Membership Services team and ensure that all member events are adequately staffed.
  • Provide training for all Ticket Sales and Service Account Executives on Membership Services current topics, challenges, etc.
  • Promote a culture of high integrity, sales performance, and accountability
  • Establish goals and pacing for sales campaigns, and hold staff accountable to both process and results.
  • Represent Membership Services at DTW meetings, as requested by the Director, Client Services.

Minimum Knowledge, Skills and Abilities:

  • Bachelor's degree
  • Minimum 3 years of relevant experience in sales and service.
  • Excellent communication skills in customer facing settings and with colleagues
  • Previous management and/or leadership experience preferred.
  • Exceptional track record of developing and implementing sales strategies that have consistently met or exceeded planned objectives.
  • Evidence of being a strategic thinker with the ability to develop and implement processes and plans.
  • Evidence of a successful leadership track record with high ethical standards.
  • Extensive knowledge of Provenue and Microsoft Dynamics is a plus
  • Strong organizational skills and ability to handle multiple projects
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office including spreadsheet applications
  • Ability to work in a fast-paced environment

WORKING CONDITIONS:

  • Office Environment
  • Irregular and extended hours including nights, weekends, and holidays

All items listed above are illustrative and not comprehensive. They are not contractual in nature and are subject to change at the discretion of Olympia Entertainment.


Olympia Entertainment is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.


The Company will strive to provide reasonable accommodations to permit qualified applicants who have a need for an accommodation to participate in the hiring process (e.g., accommodations for a job interview) if so requested.

PRIVACY POLICY