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Service Operations Manager

2 months ago

Detroit, Michigan, United States Ray Laethem Buick GMC Full time
Job Summary

Ray Laethem Buick GMC is seeking an experienced Automotive Service Manager to oversee the daily operations of our service department, ensuring high levels of customer satisfaction and efficient service delivery.

Key Responsibilities
  • Welcome customers in a timely, friendly manner
  • Lead and manage the service team, including hiring, training, and performance management
  • Monitor and manage service budgets, expenses, and financial performance
  • Maintain a high level of communication with customers and address inquiries and concerns in a timely and professional manner
  • Collaborate with other departments to streamline processes and improve service delivery
  • Lead the Technician Training Program
Requirements
  • Proven experience as a Service Manager or in a similar role
  • Valid driver's license
  • Personal auto insurance
  • Excellent communication and interpersonal skills
  • Ability to analyze and interpret financial and operational data
  • Proficient in using service management software and other relevant tools
  • Strong problem-solving skills and ability to make decisions under pressure
Benefits
  • Competitive salary and benefits package, including medical, dental, and vision
  • 401k
  • Competitive holiday/vacation/time off benefits
  • Opportunities for professional growth and development