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Member Services Associate

2 months ago

Detroit, Michigan, United States Planet Fitness Full time

Position Title: Customer Service Representative

Company: Planet Fitness

Become a vital member of our team at Planet Fitness as a Customer Service Representative, where your primary focus will be on delivering outstanding service to our members and guests, ensuring a welcoming atmosphere within our facility.

What We Offer at Planet Fitness:

  • 401(k) plan with employer contributions
  • Comprehensive dental and vision coverage
  • Career advancement opportunities
  • Incentives for employee referrals
  • Complimentary Black Card Membership
  • Spotlessly maintained work environment
  • Employee Assistance Program (EAP)

Key Responsibilities:

  • Welcome members and guests with a warm demeanor
  • Handle incoming calls and provide necessary support
  • Facilitate member check-ins, conduct tours, and assist with new member registrations
  • Address member questions and concerns in a timely manner
  • Ensure the cleanliness and organization of the facility

Required Qualifications:

  • Applicants must be at least 18 years of age
  • Previous experience in customer service is preferred
  • Capability to lift items weighing up to 45 pounds

If you are eager to join a collaborative and inclusive team that prioritizes professional development and community impact, consider a role with Planet Fitness as a Customer Service Representative.

We are proud to be an Equal Opportunity Employer.