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HVAC Commercial Service Tech

3 months ago

Elmhurst, New York, United States Service Experts Full time

This job was posted by : For more
information, please see:
Why You Should Join
the Engineering Excellence Team?

Our team consists of the very best; we believe in doing what is right
for our customers and our employees. We provide our employees with the
training, support and an opportunity for unlimited professional growth.
Join us and become an EXPERT

UP TO \$3000 Sign-on Bonus

Engineering Excellence Company Perks and Benefits for YOU

  • Competitive Pay: \$25-\$40/hr
  • Generous PTO provided: 19 paid days off within your first year
    of employment (vacation, personal holidays, & national holidays)
  • 24 paid days off after your 2nd year of employment
  • No layoffs during \"Slow Season\" - due to our extensive customer
    base, you will never have to worry about not being able to provide
    for your family year-round
  • We have ample advancement and career-growth opportunities
    available across the U.S.
  • Hold on to your more of your paycheck with Company-sponsored
    Medical, Dental, and Vision Insurance programs
  • We provided wellness program options for free employee
    medical
  • Company-provided smart phone, tablet, uniform plan, and
    tool replacement program
  • We\'ll make you better at what you do with our internal Training
    Academy
  • Best-in-class 401(k) Retirement Savings Plan with attractive
    company matching contributions
  • Company-paid employee Life Insurance with options for YOU and
    your Family
  • Short-term and Long-term disability insurance options that
    will protect you and your family if you are unable to work
  • Supplemental benefit programs such as:Legal advice, pet
    insurance, and health advocacy programs

Position Summary:

Under minimal supervision, performs diagnostic and service work on
commercial (5+ tons) HVAC equipment and accessories. Communicates with
commercial customer to answer questions, resolves problems, and ensures
complete customer satisfaction. Promotes products and services to
customer. Works under the direction of the Field Supervisor or General
Manager.

Key Responsibilities:

  • Analyzes, diagnoses, and resolves customer problems in a courteous,
    professional, timely, and accurate manner
  • Diagnoses and performs services on heating, air conditioning,
    ventilation, and refrigeration equipment as well as accessories in
    an accurate and timely manner
  • Inspects equipment and performs diagnostics on equipment to identify
    potential problems to prevent premature and unexpected breakdowns or
    callbacks
  • Completes routine maintenance and equipment cleaning as needed or
    required
  • Responsible for delivery and removal of parts and equipment needed
    to complete service work
  • Using hand-held device records all required information on customer
    call. Completes all forms and paperwork in a neat, timely, complete,
    and accurate manner. Collects payment from customer.
  • Communicates with dispatch, while on duty, to ensure dispatcher has
    an accurate status report of activities and availability
  • Responsible for delivery of excellent customer service and
    sustaining high levels of customer satisfaction
  • Promotes products and services to the customer. Calls Sales and
    Service Coordinator with specifics on replacement product sales
    leads generated from customer service visit.

Qualifications:

High school diploma or GED with additional training and 2 to 5 years\'
experience in HVAC with technical training certification required

Must possess all valid licensing or certification as required by
federal, state, provincial, or local governmental laws or regulations
for the geographical work area

EPA and s fety certifications required

Skilled at servicing heating, air conditioning, and ventilation
equipment as well as related accessories

Proficient mechanical aptitude and the ability to operate all necessary
tools and equipment

Proficient and able to operate all necessary tools and equipment to
perform various service projects

Proficient at reading wiring diagrams and troubleshooting problems with
electrical, refrigerant and duct systems on HVAC equipment

Proficient and able to properly start up and balance airflow and to
properly align belts and pulleys on all systems with little to no
supervision

Proficient and able to install a basic duct fitting

Proficient at troubleshooting and repairing electronic air cleaners,
refrigeration systems, hot water systems, steam boiler systems,
humidifiers, and related equipment with little to no supervision

Effective communication skills to communicate with customer and resolve
customer iss