H&M Sales Associate

3 days ago

Elmhurst, New York, United States H&M Group Full time
About the Role

We are seeking a highly motivated and fashion-conscious Sales Associate to join our team at H&M Group. As a Sales Associate, you will be responsible for providing exceptional customer service, guiding customers through our store, and actively selling our products. You will use your fashion knowledge to provide customers with the best possible experience and work closely with the rest of your store team to deliver an excellent customer experience.

Key Responsibilities
  • Provide excellent customer service, welcoming and guiding customers through the store and OMNI experience where available.
  • Guide customers through our fashion trends, stories, and products in all areas of the store.
  • Ability to effectively promote and sell our products to customers.
  • Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
  • Representing yourself and the H&M brand positively during all customer interactions.
  • Support with commercial or operational actions to reach sales targets with store management team.
Fashion and Trend Awareness
  • Keep up-to-date with the latest fashion scene, trends, tendencies, styles, brands, products, competitors, and relevant influencers.
  • Use your product and fashion knowledge to share relevant information with customers.
Team and Development
  • Retain and share your service, fashion, and store operations knowledge and skills with colleagues.
  • Follow all procedures, routines, and legal requirements in all areas of the store.
  • Give and receive feedback with your colleagues to learn, develop, and support each other.
  • Participate in relevant available onboarding, introduction processes, and trainings and courses relevant for your role and future development.
Retail Operations/Visual and Commercial Execution
  • Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
  • Operate fitting room and checkout areas according to best practice and processes.
  • Contribute to a clean and tidy sales floor and back of house (including stockrooms).
  • Support with garment presentation, execution, and maintain attractive merchandise displays, clear trends, and stories according to visual and commercial guidelines.
  • Ensure good stock levels with replenishment routines on sales floor.
  • Upkeep and follow best practice for any in-store OMNI Services and in-store tech services/tools, etc. (Instore Care App, Click & Collect, Smart Store, etc.).
  • Support with opening and closing of the store.
  • Following all H&S guidelines and legal requirements applicable to role and responsibilities.
Qualifications
  • As a Sales Associate, you will be passionate about fashion and everything we create in-store.
  • Motivated by giving customers a great experience.
  • You should also be communicative, creative, and curious, motivated, flexible, decisive, and action-oriented.
  • You should also enjoy working in a collaborative and dynamic environment.
  • You have sales experience working in a dynamic and collaborative environment that you can apply to your role.
  • Experience working with customer service in fashion, retail, or other service-related industries.
Why You'll Love Working at H&M
  • We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability.
  • We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years.
  • You'll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues.
  • We are an inclusive company where you're encouraged to be yourself at work.
  • You will have access to a large global talent community, where career growth and aspirations have no limits.
  • We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness, and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community.
  • You'll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS.

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