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IT Client Platform Engineer

3 months ago

Remote, Oregon, United States CloudFlare Full time

About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.
We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us
Locations, Remote US About the department
You will be joining a team of Client Platform Engineers dedicated to delivering enterprise-level client platform services, development, support, and client enablement for a globally distributed user base. Our team is committed to providing highly resilient and observable services while minimizing manual tasks. We prioritize delivering a positive customer service experience and enhancing user satisfaction.
What you'll do
We are seeking an IT Client Platform Engineer with a focus on Linux management and security to ensure a seamless End User Computing (EUC) experience. In this role, you will address complex hardware, software, and security challenges, collaborating closely with the Enterprise Security, Engineering, and IT Operations teams to resolve security, operational, and user experience issues on a global scale.

  • Solve complex Linux OS configuration problems
  • Provide design, implementation and operational support for the Linux End User Computing (EUC) Platform
  • Seek guidance from the team when needed
  • Be flexible and available for after hours support
  • Assist the team with macOS, Windows, and Linux platform management
  • Provide thoughtful feedback on asks and requirements for new integrations
  • Work collaboratively across geographical and team boundaries to solve problems
  • Work in a team environment
  • Create and update technical documentation
  • Help make your team and cohort teams lives better

Examples of desirable skills, knowledge and experience

  • 2+ years of proven work experience in a systems administration role
  • 2+ years of proven work experience in a systems integration role
  • Hands-on experience with Windows/Linux/Mac OS management platforms
  • Hands-on experience with scripting languages such as Python, Golang, and/or Rust
  • Good understanding of computer systems, mobile devices management platforms and software development best practices
  • Ability to perform root cause analysis on deployment failures and implement solutions
  • Experience with serverless application development, observation, and deployment methods
  • Experience with Infrastructure as Code, Continuous Integration/Continuous Deployment, DevOps, and Agile methodologies
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical guidance, both written and verbal
  • BS degree in Information Technology, Computer Science or relevant field or equivalent experience

Bonus Points

  • Experience with Jamf Pro, Microsoft Intune, or Ubuntu Landscape
  • Experience with Ansible and Linux system administration
  • Experience with Infrastructure as Code (IaC) frameworks
  • Experience working in the technology/software development industry
  • Experience working in a Service Desk, Help Desk, or Call Center environment
  • Experience developing for Platform as a Service development teams
  • AWS Technical Certifications
  • Microsoft Azure Technical Certifications
  • Google Cloud Technical Certifications
  • Agile Certification

What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.
Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.
Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.
1.1.1.1: We released to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.
Sound like something you'd like to be a part of? We'd love to hear from you
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107.