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IT Apple Support Technician

4 months ago

Pinellas Park, Florida, United States Marketopia Full time

Marketopia is a global premier marketing agency for the tech industry. We proudly have offices in Pinellas Park, Florida, US, and London, England, UK. Our company helps organizations stand out and stay ahead of the curve by optimizing their brand and recognition through lead generation, CRM campaigns, web design, and much more Our clients consist of numerous MSPs and Technology vendors across the US and the EMEA regions.

We put team first and always look for ways to collaborate and learn from each other. We offer a fast, fun, collaborative environment, a Florida-casual dress code, and First Friday celebrations that include live music, great eats, and lots of laughs.

We even have a company mascot — Duke, the world's greatest golden Labrador, and an office regular.

Summary

The IT Support Specialist will oversee the technical support and service operations and functions in the organization. This resource will manage our Mac laptops and network infrastructure and other cloud-based services.

Essential functions

Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment.

Monitor the system for equipment failure or errors in performance.

Respond to program error messages by finding and correcting problems or terminating the program.

Record information such as computer operating time, problems that occurred, and actions taken.

Analyzes software and hardware needs for the organization.

Oversees and facilitates the installation and maintenance of IT systems, hardware, and software.

Identifies and recommends upgrades and changes to hardware and software, maintaining efficient and effective operations in the organization.

Facilitates and oversees the technical support and helpdesk roles, ensuring effective and helpful support is provided to end users.

Maintains knowledge of trends and developments in information technology, alerting leadership of the effects widespread software and hardware revisions, changes, and discontinuation will have on the organization's systems and operations.

Coordinates and schedules large-scale software and hardware installations.

Ensures IT-related projects and tasks are completed within specifications, on time, and within budget.

Use of Mosyle to manage network

Collaborate with external Managed Service Provider as needed

Performs other duties as assigned.

Competencies

Interacting With Computers

Communicating with Supervisors, Peers, or Subordinates

Documenting/Recording Information

Compile data or documentation.

Format digital documents, data, or images.

Load materials or equipment.

Maintain office equipment in proper operating condition.

Maintain operational records.

Monitor equipment operation to ensure proper functioning.

Operate computers or computerized equipment.

Report maintenance or equipment problems to appropriate personnel.

Schedule operational activities.

Send information, materials or documentation.

Manage & Support ~90+ Apple Laptop & Desktop Computers (hardware & software)

Manage & Support ~5 Microsoft OS Laptop & Desktop Computers (hardware & software)

Manage & Support the 8x8 Phone System

Manage & Support our Apple Server and NAS Device

Manage & Support our Sonic Wall Firewall, Cisco Meraki Switches, and Wireless Network.

Manage & Support Office 365 & Other Cloud Based Applications

Manage & Support Video Conferencing Software & Our Video Broadcasting Camera

Required education and experience

Bachelor's degree in Computer Science or related field required.

At least five years of related IT support experience with at least one year in a supervisory role preferred

Outstanding communication and interpersonal abilities

Excellent organizational and leadership skills

Excellent time management skills and ability to multi-task and prioritize work

Excellent knowledge of MS Office 365, 8x8 phone system

Thorough understanding of technology, software, and hardware.

Proficient with Microsoft Office Suite or related software.

Proficient with or able to quickly learn the software and applications used in the organization and the industry.

Preferred education and experience

IT service provider or MSP experience preferred

Mac and PC environment experience preferred (90+ Mac 3+ PC)

Additional eligibility requirements

Must possess the ability to prioritize work and meet deadlines

Must be a self-starter

Must be able to multi-task and work in a dynamic, fast-paced environment

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.