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Medicare Advantage Enrollment Representative
3 months ago
This role is responsible for all aspects of enrollment:
- Reviews and submits Enrollment requests received as well as maintaining accuracy and timeliness of acknowledgment notices to members
- Maintains open lines of communication with various departments to resolve member issues and implement ADHOC resolutions to sustain quality member care
- Uses Key Performance Indicator's (KPIs) to identify trends and risks; manage service and Operating Level Agreement metrics/reporting and present findings
- Reviews Medicaid Aid codes and their corresponding Medicaid level and interpretation for department processes.
- Ensures quality and compliance to meet applicable guidelines; ensure timely, accurate and complete submissions to CMS – Medicare
- Identifies continuous improvement initiatives to streamline processes, reduce member complaints and improve the overall member experience
- Ensures that prospective enrollees are appropriately screened to meet eligibility requirements within regulatory timelines
- Works closely with the Sales and Compliance teams to ensure timely submissions and resolution of eligibility issues, as well as departmental goals and quality goals are met
- Ensures the required member mailings are sent in a timely fashion
- Other duties as assigned
Salary Range: $ $30.74 Hourly
Note: This posted position is 1 of 3 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions. QualificationsWe're seeking detail-oriented, self-directed professional with:
- High School Diploma or equivalent experience required
- Experience in a Medicare or Managed Care environment, Member Enrollment and Billing experience preferred
- Ability to analyze and organize complex federal and private insurance regulations
- Working knowledge of Microsoft Office Suite (Excel, Word, and PowerPoint) and data visualization tools.
- Skill in prioritizing and performing a variety of duties within a system that has frequently changing assignments, priorities and deadlines
- Strong critical thinking and the ability to apply knowledge at a broad level is essential
- Reliability and compliance with scheduling standards