Sr. Business Analyst III

1 month ago


Atlanta, Georgia, United States HARAMAIN SYSTEMS INC. Full time

Sr. Business Analyst III

EX LEVEL: 8+ Years

Locals only- Atlanta, GA

Once a week in the office

Top Skills:

Top 5 Must Haves

· Workflow management experience

· CRM experience - These BAs will support Salesforce CRM.

· Process Flow creation experience

· User story development grooming experience

· User Acceptance Testing execution experience

Primary Responsibilities:

  • As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment.
  • Facilitate creation of Business Requirements following an agile approach, or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor
  • Develop comprehensive E2E test cases at the application and multi-application levels
  • Manage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise, and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications.
  • Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers
  • Develop Business Requirements (BRQs), including process flows and use cases
  • Conduct BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements
  • Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define business requirements
  • Provide BA support for software testing and debugging plans to ensure requirements are met
  • Provide status reporting for project progress, issues, dependencies and risks
  • Proactively analyzes and documents solutions
  • Identifies risks/pitfalls and articulates possible options
  • Participates in business strategy & portfolio level discussions
  • Knowledge of the business may be deep in one functional area with broad understanding of other functional areas.
  • Knowledge sharing and mentoring of lower level team members is customary
  • Sphere of relationship and influence is within team, with key stakeholders & with senior management
  • Meeting facilitation

QUALIFICATIONS

Minimum

  • 8 or more years of experience in related field (i.e. relevant business operations and/or system support, business process design, etc.).
  • Workflow management experience
  • CRM experience
  • Process Flow creation experience
  • 5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills.
  • Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements
  • Manage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leads.
  • Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment).
  • Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented
  • Exceptional business acumen and story-telling skills – the ability to communicate an insight to be understood easily and to drive action.
  • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization.
  • Demonstrated problem solving ability
  • Demonstrated ability to multi-task, work under pressure, and think analytically.

Preferred

  • BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus.
  • 5 years of experience in change management and methods & procedure documents
  • Knowledge and understanding of Cox Business internal sales order systems: ICOMS, OPTIX, , WATTS, SERV, etc.
  • Process Modeling/Analysis
  • Training Facilitation
  • PM Skills; coordinating, tracking, monitoring projects
  • Sales Support experience, in a telecom business
  • Experience in creating test cases and user testing.
  • Experience in B2B service delivery process.
  • Experience in the telecommunications industry.
  • Experience with Agile methodologies.
  • Experience with Visio and/or iGrafx, SharePoint
  • Experience with JIRA.

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