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Customer Care Specialist

2 months ago

Omaha, Nebraska, United States Toast Full time

Customer Care Specialist - Sling

A written cover letter is a nice to have but NOT required for your application to be considered. If submitting a cover letter; Please tell us why you're interested in the Sling position, and why you think you'd be a good fit for the role

Start Date: September 23rd - Training is 4 weeks of REMOTE/VIRTUAL training. Training hours are Monday - Friday from 9am to 6pm CST. There is no PTO allowed during training.

Location: Omaha, NE Office - 1926 S 67th St, Suite 200, Omaha NE You will be expected to be in office up to 3 days a week, post training.

Hourly Rate: $19.50 per hour

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Bready* to make a change?

As a Customer Care Specialist, you will provide a world-class experience to our Toast Customers through answering incoming customer questions from multiple channels including phone, chat, and email. You are driven with purpose to resolve solutions and act as a Toast expert to help Toast's customers thrive. You are hungry to learn, deliver a hospitality mindset, and are excited to showcase our rapidly expanding hardware and software suite. To thrive as a Customer Care Specialist at Toast, you are resilient, motivated to deliver high quality customer interactions, and excel in ambiguous environments.

About this roll*:

  • Leverage your Toast product knowledge and customer service skills to answer, chats, emails, phone calls and/or casework from Toast Customers
  • Deliver a top tier customer experience through creative problem-solving and consistent probing, to craft accurate & timely outcomes for Toast Customers
  • Conduct Toast procedures to escalate and coordinate the customer response in accordance with Toast values
  • Expand your knowledge of Toast's hardware and software weekly through professional development time, trainings, knowledgebase articles, and the experience gained from performing the roll

Do you have the right ingredients*?

  • 1+ years of experience in a role responsible for customer satisfaction and championing the customer experience
  • Success operating independently and navigating competing priorities in a constantly changing environment
  • Proven track record of success navigating and troubleshooting technical tools, for instance a Apple laptop and Android based software + Toast-native hardware
  • Strong communication, organizational, and influencing skills

Special Sauce* (Non-essential Skills/Nice to Haves)

  • Experience writing responses to customer chat/email inquiries
  • Experience working with ticketing systems
  • Experience working in the tech industry or for a SaaS company
  • Open to schedules that may include weekends, holidays and nights

Our Spread of Total Rewards

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters' changing needs. Learn more about our benefits at

*Bread puns encouraged but not required

The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate.Pay Rate$19.50—$19.50 USD

We are Toasters

Diversity, Equity, and Inclusion is Baked into our Recipe for Success.

At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.

The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.

Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.

Bready* to make a change? Apply today

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact