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Customer Solutions Specialist

2 months ago

Omaha, Nebraska, United States Cox Full time
Job Overview

Position Summary

The Customer Solutions Specialist serves as a representative of the Cox brand, acting as the main liaison for both prospective and current clients. This role is situated within a Third-Party Retailer environment, where the individual will assist customers in navigating their purchasing decisions, installation processes, and understanding Cox's range of products and accessories, all while ensuring a superior customer experience.

Key Responsibilities

  • Achieve individual sales, revenue, and customer satisfaction targets.
  • Demonstrate and explain product features and benefits, tailoring suggestions to meet customer preferences.
  • Deliver exceptional customer service, guiding clients through purchases and resolving any issues while maintaining a professional demeanor.
  • Implement promotional strategies aimed at enhancing brand recognition and meeting sales goals.
  • Maintain an organized, clean, and visually appealing sales area at all times.
  • Engage in workshops, special events, and product demonstrations to foster customer loyalty.
  • Stay informed about current Cox products and competitor offerings through ongoing training sessions.
  • May require travel to nearby locations to support business needs.
  • Assist fellow sales agents as necessary to ensure optimal customer service delivery.

Minimum Qualifications

  • High School diploma or GED.
  • Preferred experience of at least one year in a related field (e.g., Sales, Retail Sales).
  • Ability to meet established sales, retention, and customer satisfaction goals.
  • Flexibility to work varied hours, including weekends, evenings, and holidays.
  • Proficient in computer use with a willingness to learn about communication products and services.
  • Reliable transportation and ability to work at various retail locations.
  • Proven track record of high performance in sales and retention.
  • Strong interpersonal and communication skills to effectively promote products using a solutions-oriented approach.