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Client Support Analyst

2 months ago

San Diego, California, United States Aristotle Full time

The Client Support Analyst provides phone and e-mail support for issues pertaining to Aristotle software and data products. They serve as a front line support professional helping candidate committees, state parties, political action committees and voter data users troubleshoot and solve problems.

Job Functions:

  • Troubleshoot, resolve and respond to client questions received via phone and e-mail
  • Provide quality telephone and e-mail support with a high degree of customer service, technical expertise and timeliness
  • Display teamwork with Senior Client Support Analysts and other departments
  • Maintain current knowledge of all product offerings and technical support procedures in order to provide accurate and timely information and solutions to customers
  • Accurately document client information and detailed problem/issue description(s) as well as troubleshooting steps and resolutions
  • Provide training on specific tasks in Aristotle applications
  • Available to work extended and weekend hours as needed
  • Rate: $22-$25/hour

Requirements

  • 1+ year software help desk experience
  • BA/BS preferred
  • Microsoft or similar computer-related certifications a plus
  • Knowledge of Microsoft SQL Server and SQL a plus
  • Excellent troubleshooting, problem solving, judgment and communication a must
  • Ability to present technical information to non-technical audiences a must

Benefits

All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at