Information Technology Specialist

3 days ago

Newington, Connecticut, United States Deputy Assistant Secretary For Information And Technology Full time
You are applying to a public notice to fill current and future vacancies. Please note, there may or may not be actual/projected vacancies when you submit your application. Your resume and any supporting documentation will be retained with other applicants and reviewed as vacancies occur.

You will not receive a notice regarding your application's status other than the initial acknowledgment until a request is received to fill a position.

We will refer qualified applicants to the selecting official for consideration. The organization's hiring need will determine the referral of additional applicants. Applicants will be notified about their application's status if referred or if we fill all vacancies.

Your application will expire in 3 months from the day of submission.

If you are still interested in the position after the 3 month period, you will need to re-apply to this vacancy announcement.

This is a bargaining unit position.

This position is primarily aligned to the following NICE Cybersecurity Workforce Framework work roles:

411- Technical Support Specialist - Customer Service and Technical Support
For more information about these work roles, where they fit within the larger Cyber Workforce, and how they can support your unique career journey, please visit the Cyber Career Pathways tool on the National Initiative for Cybersecurity Careers and Studies website:

Major Duties Include:

  • Resolving customer related technical software and hardware problems.
  • Diagnosing and/or resolving problems in response to a customer reported incident via trouble tickets.
  • Planning and delivery of IT customer support services.
  • Submitting recommendations to improve the efficient use of the system and responding to special requests for system data.
  • Maintaining and updating system files necessary to control all aspects of system operations and access.
  • Performing other related duties and responsibilities as assigned/required.

Work Schedule:
This Position supports 24/7 operations throughout the calendar year.

Work is typically performed on the day shift; however, candidate may be subject to overtime work, shift work, and/or work on rotating shifts to include evenings, weekends, and holidays.


Telework:
No

Duty Location Status:
You will be required to work at a VA owned or leased space. You will have to physically report to the location you are selected for.

Position Description Title/PD#:
Technology Specialist (Customer Support)/PD15263A, PD15264A, and PD15265A

Relocation/Recruitment Incentives:
Not Authorized

Permanent Change of Station (PCS):
Not Authorized

Financial Disclosure Report:
Not Required

Physical Demands:
The work is both sedentary and active, requiring walking through out the medical center. Duties may require lifting, carting and carrying computer equipment such as monitors and printers weighing 20-40 pounds. Asking assistance from other specialist to help with lifting is encouraged. There may be limited crawling under desks and behind areas to gain access to equipment.

Promotion Potential:
This position involves a multi-grade career ladder. The major duties listed below represent the full performance level of GS-11. At the GS-07 grade level, you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11.

Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance, availability of higher-level work, and availability of funds.

Promotion is not guaranteed, and no promise of promotion is implied.

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