Payment Operations Manager

4 days ago

Chicago, Illinois, United States Northern Trust Full time

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

The Payment Operations Manager's focus is on managing and providing expertise for a Payments group within the larger Cash Management Practice. Responsible for managing others and applying operational and strategic management skills. Responsible for collaborating with senior leaders and other business leaders to develop strategic and financial objectives and for leading the execution of those objectives.

Team and Operational Management Responsibilities:

  • Accountable for the performance and results of the Payments division.
  • Conduct the performance management process, identify training and development needs, and establish performance standards for the Practice.
  • Hiring, performance reviews, pay decisions, and development.
  • Executes business plans and contributes to the development of functional strategy.
  • Responsible for assessing opportunities to streamline processes and implement changes via system enhancements and/or automation, as appropriate.
  • Proactively build relationships and partner with capability teams to uncover opportunities and develop strategies to improve service.

Major Duties:

  • Guided by the larger Cash Management organization functional strategy, has broad impact on the Payments functional, divisional, and regional results
  • Define the function and necessary production organization to carry out business objectives
  • Proactively research and coordinate enhancements and transformation
  • Support Cash Management Business in providing new ideas and thought leadership to benefit Northern Trust
  • Responsible for maintaining quality service with future considerations
  • Ensure changes match industry trends and client expectations in terms of partnering with technology and service delivery
  • Effectively manage financial health of the practice and remain in budget
  • Advocate for cost-effective strategies that meet client needs
  • Identify opportunities for continuous efficiencies, scale, and value
  • Organize the functional Payments work from a process and locational regulatory standpoint
  • Responsible for control and risk management;
  • Provide overall risk, control, and operational resiliency
  • Provide input to Talent Decisions as related to upskilling the function from a service perspective
  • Effectively manage change and transformation objectives
  • Point of contact for issues specific to functions under management
  • Coordinate operational response to complex issues
  • Accountable for delivering quality solutions with an eye to the future of expense management and client service delivery
  • Collaborate with other Practice Execs and capabilities to deliver and overall seamless operational offering
  • Collaborate closely with Relationship Managers to identify issues
  • Coordinate response between operational teams
  • Liaise between stakeholders and operational leaders on recurring issues

Knowledge:

  • Broad Cash Management industry knowledge and awareness to drive financial performance
  • Requires deep functional knowledge of the entire Payments ecosystem, including but not limited to: Payments and Cash, Wires, ACH
  • Requires strong leadership and forethought to lead the function
  • Requires deep process and operations management experience
  • Requires thought leadership and the ability to bring new ideas to the function

Experience:

  • Strong process and operations management with the ability to lead through subordinate managers
  • Large-stream group management
  • Cash Management and Payments Operations experience
  • Experience contributing to the development of functional/operational long-term strategy and developing business plans to ensure alignment
  • Energy and Passion to drive the function forward

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies Build your career with us and apply today.

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.

For further information, and to apply, please visit our website via the "Apply" button below.

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