Current jobs related to Representative II, Specialty Collections - Kennesaw, Georgia - CarMax
-
Kennesaw, Georgia, United States CarMax, Inc. Full timeAbout the RoleCarMax, Inc. is seeking a highly skilled Customer Service Representative II, Collections Specialist to join our team. As a key member of our collections team, you will be responsible for resolving customer issues and ensuring a seamless experience for our customers.Key ResponsibilitiesCustomer Interaction: Engage with customers via phone to...
-
Medical Assistant II
2 weeks ago
Kennesaw, Georgia, United States Kaiser Permanente Full timeJob Summary:As a Medical Assistant II at Kaiser Permanente, you will play a vital role in providing exceptional patient care and support to our healthcare team. Your primary responsibilities will include collecting clinical information, completing point-of-care testing, and ensuring exam rooms are clean and stocked for patient visits. You will also assist...
-
Sales Representative
6 days ago
Kennesaw, Georgia, United States Cornerstone Construction Full time{"h1": "Sales Representative Opportunity at Cornerstone Construction", "p": "We are seeking a highly motivated and experienced sales professional to join our team at Cornerstone Construction. As a sales representative, you will be responsible for prospecting and contacting potential customers, scheduling appointments, and presenting and selling our company...
-
Guest Services Representative
1 day ago
Kennesaw, Georgia, United States ESA Management, LLC Full timeJob SummaryThe Guest Services Representative is responsible for providing exceptional customer service to guests, responding to their needs and resolving any issues that may arise. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAssist guests with...
-
Sales Representative
4 days ago
Kennesaw, Georgia, United States Cornerstone Construction Full timeJob OverviewCornerstone Construction is seeking a highly motivated and experienced sales professional to join our team in Kennesaw. As a sales representative, you will be responsible for prospecting and contacting potential customers, scheduling appointments, and presenting and selling our company's products and services.Key ResponsibilitiesProspect and...
-
Kennesaw, Georgia, United States United Musculoskeletal Partners Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Account Representative-Ancillary to join our team at Resurgens Orthopaedics. As a key member of our revenue cycle team, you will be responsible for ensuring that all ancillary service denials are worked within the time frame defined by the payer.Key ResponsibilitiesCommunication with...
-
Field Sales Representative
1 month ago
Kennesaw, Georgia, United States Cornerstone Construction Full timeJob OverviewCOMPENSATION PACKAGECommission-Based EarningsCompany Vehicle after Initial Evaluation PeriodIncentive TripsA well-established roofing firm in South Carolina is seeking a skilled sales expert to enhance our operations.Are you ready to take on a rewarding role with one of the industry's rapidly expanding roofing companies that emphasizes your...
-
Operations Branch Leader
4 weeks ago
Kennesaw, Georgia, United States Electronic Entry Distributors Full timePosition OverviewCompany: Electronic Entry DistributorsAbout Us:Electronic Entry Distributors (EED) has established itself as a leading name in the wholesale distribution of access control solutions, including gate automation, telephone entry systems, and perimeter security devices. With a commitment to exceptional customer service, we have experienced...
-
Behavioral Health Care Specialist
2 weeks ago
Kennesaw, Georgia, United States Devereux Advanced Behavioral Health Full timeJoin Devereux Advanced Behavioral Health as a Certified Nursing Assistant and make a meaningful impact on the lives of individuals with behavioral and mental health challenges. As a member of our healthcare team, you will provide quality nursing care and support to our clients, working collaboratively with our experienced nursing staff to ensure the best...
-
Operations Branch Leader
4 weeks ago
Kennesaw, Georgia, United States Electronic Entry Distributors Full timePosition OverviewCompany: Electronic Entry DistributorsAbout Us:Electronic Entry Distributors (EED) stands as a pioneer in the wholesale distribution of access control solutions, including gate automation, telephone entry systems, and perimeter security devices. With a commitment to exceptional customer service, we have expanded significantly over the last...
-
Operations Branch Leader
4 weeks ago
Kennesaw, Georgia, United States Electronic Entry Distributors Full timeJob OverviewCompany: Electronic Entry DistributorsAbout Us:Electronic Entry Distributors (EED) stands as a pioneer in the wholesale distribution of access control solutions, encompassing gate automation, telephone entry systems, and perimeter security devices. Our commitment to exceptional customer service has fueled our growth over the past decade, creating...
-
Associate Director, Experiential Education
4 days ago
Kennesaw, Georgia, United States InsideHigherEd Full timeJob Title:Associate Director, Experiential EducationJob Summary:We are seeking a highly motivated and experienced professional to serve as Associate Director, Experiential Education. The successful candidate will be responsible for the sustainable and strategic expansion of internship programs for Kennesaw State undergraduates. This role will oversee and...
-
Consultant for Architectural Sales Strategies
4 weeks ago
Kennesaw, Georgia, United States Construction Specialties, Inc Full timeJoin Construction Specialties, Inc. as a Sales Consultant where you will be instrumental in enhancing sales performance and broadening our market presence. In this role, you will concentrate on establishing connections with architects, designers, general contractors, subcontractors, and engineers to influence specifications and achieve sales objectives...
-
Sales Consultant for Architectural Solutions
1 month ago
Kennesaw, Georgia, United States Construction Specialties, Inc Full timeJoin Construction Specialties, Inc. as a Sales Consultant, where you will be instrumental in enhancing sales performance and broadening our market presence. In this role, you will concentrate on fostering connections with architects, designers, general contractors, subcontractors, and engineers to influence specifications and achieve sales objectives within...
-
Architectural Product Sales Specialist
4 weeks ago
Kennesaw, Georgia, United States Construction Specialties, Inc Full timeOverviewJoin Construction Specialties, Inc. as a Sales Consultant, where you will be instrumental in enhancing sales performance and broadening our market presence. In this role, you will concentrate on fostering connections with architects, designers, general contractors, subcontractors, and engineers to drive specifications and achieve sales objectives...
-
Licensed Practical Nurse
1 week ago
Kennesaw, Georgia, United States Kaiser Permanente Full timeJob SummaryKaiser Permanente is committed to delivering high-quality patient care, and we're seeking a skilled Licensed Practical Nurse to join our team. As a LPN, you will play a vital role in providing direct and indirect nursing care to patients and families, promoting health and wellness, and preventing illness and injury.Key ResponsibilitiesPrepare...
-
Client Relationship Manager
4 weeks ago
Kennesaw, Georgia, United States Rick Mottern - State Farm Agent Full timePosition OverviewWe are a thriving State Farm Agency dedicated to meeting the needs of our clients while fostering success for our team. My strength lies in empowering individuals to realize their potential and devising straightforward solutions that instill confidence in our collective future. I take pride in cultivating a nurturing office environment that...
-
Licensed Practical Nurse
6 days ago
Kennesaw, Georgia, United States Kaiser Permanente Full timeJob Summary:Kaiser Permanente is seeking a skilled Licensed Practical Nurse to join our team. As a LPN, you will play a vital role in delivering high-quality patient care and promoting health and wellness. You will work closely with our multidisciplinary team to provide direct and indirect care to patients and families, ensuring that their needs are met and...
-
Mechanical Lab Technician
1 week ago
Kennesaw, Georgia, United States CAD Engineering Resources Full timeJob Title: Mechanical Lab TechnicianWe are seeking a highly skilled Mechanical Lab Technician to join our team at the Global Research and Technology Center in Kennesaw, Georgia.The successful candidate will be part of the Mechanical Characterization Team, working collaboratively with mechanical, applications technologies, shear, and metallography labs to...
-
Licensed Practical Nurse
5 days ago
Kennesaw, Georgia, United States Kaiser Permanente Full timeJob Summary:Kaiser Permanente nurses are guided by an integrated nursing model that prioritizes patient-centered care. As a Licensed Practical Nurse I (LPN I), you will practice nursing as defined by the Georgia Board of Nursing standards of practice for Licensed Practical Nurses and by organizational policies, procedures, and guidelines.You will provide...
Representative II, Specialty Collections
3 months ago
Resolve customer issues while working for an industry leader
Each year, CarMax Auto Finance (CAF), in Kennesaw, GA, helps hundreds of thousands of customers with vehicle financing. We strive for a simple and seamless experience by offering fast financing, competitive terms, and convenient payment methods. Our teams understand that the purchase of a vehicle is just the beginning, and we're committed to being there throughout every step and milestone of vehicle ownership. In this position, you will have the opportunity to actively engage with our customers and fulfill the promise to our customers to make every experience an iconic one. This position offers a unique opportunity to educate our customers on their accounts, to encourage keeping payments current and to communicate the impact of customer decisions on his/her credit.
This position offers a hybrid work arrangement (partial remote and partial in office) after 90 days and successful performance in role. In addition, a shift differential is offered to associates working evening and weekend shifts
What you will do
- Answer inbound and/or make outbound customer calls and probe for root cause of the customer's non-payment situation and negotiate creative solutions to allow the customer to redeem or retain their vehicle. Position could require additional specialty call types as volume dictates
- Complete account research and follow up through vendor websites, company systems and repossession/remarketing documentation to determine next action steps per company policy and verify services completed
- Complete vehicle releases through the review of repossession and remarketing documentation and, obtain, verify and retain requirements for reinstatement/redemption of the customers vehicle
- Resolve elevated customer concerns including research with CarMax Stores, outside vendors and third parties as it pertains to the reinstatement, redemption or return of a customer's vehicle
- Processing payments and account adjustments in accordance with company policies. (ex: offering payment extensions, assessing repossession/remarketing related fees)
Improve customer experience with every interaction
Connect with customers who have vehicles financed through CarMax Auto Finance who have fallen behind in their payments and their vehicle has been repossessed or voluntarily surrendered. Evaluate and determine appropriate next steps on an account and coordinate efforts with vendors, CarMax stores, customers and third parties as it pertains to the reinstatement, redemption or return of vehicle to the customer. The goal of each Retention Representative is to facilitate the customer making necessary payments and/or fulfill company requirements to reinstate/redeem their vehicle or determine the need for the customer to surrender the vehicle to CarMax. A successful candidate for this role is flexible, has strong problem-solving skills, a strong desire to provide exceptional customer service and can employ creative negotiating skills.
Qualifications and Requirements
- High School diploma/GED and six months related experience/training
- Speak and listen effectively via the phone when working with customers, vendors, third parties, and CarMax stores.
- Ability to identify root causes, determine the best course of action following company policy and procedure and bring issues to closure.
- Work a flexible schedule to include evenings, weekends and some holidays
- Basic working knowledge and navigation of computer systems and programs
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation's largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
