Customer Success Onboarding Manager

3 weeks ago


Boston, Massachusetts, United States SAP LeanIX Full time

The Customer Success Onboarding Manager is a fundamental member of the SAP LeanIX team. This person is to be responsible for the onboarding of accounts new to SAP LeanIX. They will also oversee the planning, organizing, management, and execution of onboarding tasks and ensure our customers have a seamless and successful onboarding experience.

WHAT IS WAITING FOR YOU:

Primary contact during initial onboarding of accounts
Communicate appropriate timeline and expectations with customers to ensure the ultimate customer experience
Assist in the development of new processes and working with different departments to create a smooth onboarding experience
Manage customer expectations, scope, and resources needed to successfully deliver to customers' needs
Coordinate technical and non-technical resources across our internal organization to ensure fulfillment of project requirements
Develop and communicate project status, risks and issues to all levels of stakeholders, both internal and external, ranging from technical staff to executives
Manage customer escalations/ issues, coordinating with customers and SAP LeanIX stakeholders (e.g., customer success onboarding, sales, support, etc.)
Be accountable for reliable and repeatable delivery processes, metrics and operational procedures
Act as a liaison to the sales and customer success team
Develop a foundational knowledge of the SAP LeanIX products & stay up to date with key releases
Translate customer feedback into product requirements

WHAT WE ARE LOOKING FOR:
2-5 years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations)
Exceptional written and communication abilities
Proven track record of managing multiple concurrent projects/ initiatives with varying complexity levels
Excellent problem-solving skills
Self-starter with prior experience navigating complex customer environments
Understanding of IT organizations, development of IT applications and IT operations for Enterprise companies
Experience in project management and project methods is a plus
1 year working knowledge with Gainsight (or similar)
Bachelor's degree. Strong computer science fundamentals are preferred
PMP certification a plus

#BI-Hybrid

SAP LeanIX is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1.400 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), SAP LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.

SAP LeanIX is not just a product, in fact it's a Colleagues from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At SAP LeanIX we have a which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that, we have great benefits for you, CHECK OUT HERE WHAT IS IN FOR YOU



  • Boston, Massachusetts, United States applike group Full time

    Every great app out there deserves to be connected with the right users and the right revenue streams. And adjoe will give this to them.adjoe is a leading mobile ad platform developing cutting-edge advertising and monetization solutions that take its app partners' business to the next level. Our unique ad unit Playtime has made us one of the fastest-growing...


  • Boston, Massachusetts, United States Seekup Strategies Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seekup Strategies. As a Customer Success Manager, you will be responsible for delivering an elite customer experience by employing a customer-centric approach.Key ResponsibilitiesOwn all aspects of customer relationships, including retention, expansion, and...


  • Boston, Massachusetts, United States SAP LeanIX Full time

    We are looking for a leader, who will report to our VP Customer Success Management and has a successful track record of being both a coach and hands-on team player, with an exceptional customer success mindset. The ideal candidate will be considered a trusted advisor and key collaborator to partner with our customers in driving their business forward....


  • Boston, Massachusetts, United States mabl Full time

    The mabl team is on a mission to build the easiest low-code test automation solution on the market. We're enabling everyone from global enterprises to fast-growing startups to integrate application testing into their development pipelines and harness test data to improve product quality by making fast, powerful test automation possible for everyone,...


  • Boston, Massachusetts, United States Cybersixgill Full time

    About the RoleCybersixgill is seeking a seasoned Customer Success Manager to drive customer satisfaction and retention. As a key member of our team, you will be responsible for onboarding new customers, ensuring seamless adoption of our products and services, and fostering strong relationships with our clients.Key ResponsibilitiesCustomer Onboarding: Develop...


  • Boston, Massachusetts, United States Akeneo Full time

    Akeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the...


  • Boston, Massachusetts, United States SS&C Technologies Holdings Full time

    Job Overview Position: Client Success ManagerLocation: Boston, MA | HybridAbout the Team:Are you ready to thrive in a vibrant atmosphere that merges finance and technology? SS&C Technologies Holdings, a premier provider of award-winning software and services for the global investment management sector, is on the lookout for a Client Success Manager. This...


  • Boston, Massachusetts, United States SS&C Technologies Holdings Full time

    Job Overview Position Title: Client Success ManagerLocation: Remote/HybridAbout the Team:Are you interested in a vibrant workplace that merges finance and technology? SS&C Technologies Holdings, a premier provider of innovative software and services for the global investment management sector, is on the lookout for a Client Success Manager. This position...


  • Boston, Massachusetts, United States Smartcat Full time

    Job OverviewAbout SmartcatFounded in 2016, Smartcat is dedicated to assisting global enterprises in the creation and management of their multilingual content. Today, Smartcat stands as a pivotal language AI platform for enterprises worldwide.Our tailored language AI transforms content across various formats into multiple languages, from documents to videos...


  • Boston, Massachusetts, United States Bynder Full time

    Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and...


  • Boston, Massachusetts, United States Bynder Full time

    Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and...


  • Boston, Massachusetts, United States Smartcat Full time

    Job OverviewAbout SmartcatFounded in 2016, Smartcat is dedicated to assisting global enterprises in the creation and management of their multilingual content. Today, we are recognized as the essential language AI platform for enterprises worldwide.Our tailored language AI transforms content in any format into any language, ranging from documents to videos...


  • Boston, Massachusetts, United States Smartcat Full time

    Job OverviewAbout SmartcatFounded in 2016, Smartcat is dedicated to empowering global enterprises in the creation and management of their multilingual content. Today, we stand as the premier language AI platform for businesses worldwide.Our tailored language AI transforms content across various formats into multiple languages, simplifying global operations...


  • Boston, Massachusetts, United States Nexthink Full time

    Company DescriptionHi, we're Nexthink. We're not just the leader in the digital employee experience category, we invented the category. Our solutions combine real-time analytics, automation and employee feedback across all endpoints to help IT teams delight people at work. Our cloud-native platform pinpoints issues and solutions, automates response, and...


  • Boston, Massachusetts, United States Snyk Full time

    Job OverviewIn an increasingly digital world, millions of developers are shaping the future at an unprecedented pace. However, this rapid advancement brings significant challenges, particularly in the realm of security, where overwhelmed teams strive to safeguard extensive codebases. This is where Snyk steps in, offering a developer security platform...


  • Boston, Massachusetts, United States Sociabble Full time

    Job Description_ The mission_As the key facilitator of customer experience in the USA region, you will serve as the primary point of contact, providing guidance and support throughout the lifecycle of their projects, ensuring their objectives are met.This role presents a unique opportunity to grow and thrive in a dynamic, digital, and collaborative...


  • Boston, Massachusetts, United States Recorded Future Full time

    Join Our Team as a Customer Advocacy ManagerRecorded Future, a premier intelligence organization with a worldwide footprint, is seeking a passionate individual to become part of our team as a Customer Advocacy Manager. In this pivotal role, you will have the opportunity to highlight our clients' achievements and illustrate the effectiveness of our offerings...


  • Boston, Massachusetts, United States Smartcat Full time

    Job OverviewAbout SmartcatFounded in 2016, Smartcat is dedicated to empowering global enterprises in the creation and management of their multilingual content. Today, we stand as a pivotal language AI platform for enterprises worldwide.Our tailored language AI transforms content across various formats into any language, from documents to videos and intricate...


  • Boston, Massachusetts, United States Cariina Full time

    About Cariina Cariina is a leading software platform designed to streamline operations within school districts. We believe that in order for schools to achieve academic success they need to first reach operational excellence. We help schools achieve the state of operational excellence by streamlining processes and procedures. We're well-funded...


  • Boston, Massachusetts, United States Later Full time

    Later is founded on two success stories that began in 2014: Mavrck, the industry-leading influencer marketing solution (now Later InfluenceTM), and Later, the best social media management platform (now Later SocialTM) and first-to-market link in bio tool.We're trusted by the top social platforms, with partnerships and integrations with Meta, TikTok,...