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Bi-lingual Program Support Asst
3 months ago
The incumbent, as a Bilingual (English/Spanish) Program Support Assistant, is primarily responsible for answering incoming telephone calls and processing requests for burial in a National Cemetery.
The incumbent will work in a contact center environment and provide program support in the accomplishment of a variety of administrative duties essential to the operation of the National Cemetery Scheduling Office.
The Bilingual Program Support Assistant (OA) performs a variety of clerical and technical support to the administrative, logistical, and analytical activities related to the interment of qualified veterans, their spouses, and dependent children at the National Cemetery Administration Scheduling Office.
Performs extensive public contact by telephone, and at times, in person, often requiring the ability to deal with decedents' immediate family in times of emotional crisis.
The nature of a cemetery and the manner in which different people view death requires great sensitivity. This position requires the ability to type a minimum of 40 words per minute.This position requires the ability to read, write, and speak fluently in both Spanish and English.
Work schedule:
Required to work one of the following shifts, as assigned by management. May include federal holidays and weekends. Shift will be assigned based on staffing needs.
Monday-Friday, 7:00 am to 3:30 pm
Monday -Friday, 8:30 am to 5:00 pm
Monday-Friday, 9:00 am to 5:30 pm
Monday-Friday, 10:15 am to 6:45 pm
Saturday-Wednesday, 7:00 am to 3:30 pm
Saturday-Wednesday, 10:15 am to 6:45 pm
Thursday-Monday, 8:30 am to 5:00 pm
Thursday-Monday, 10:15 am to 6:45 pm
Compressed/Flexible Schedule:
Not Available
Telework:
Available
Remote/Virtual:
This is not a virtual or remote position.
Position Description Title/PD#:
Bi-lingual Program Support Asst / PD137500
The full performance level of this position is GS- 07.
Relocation Expenses:
Not Authorized
Relocation/Recruitment Incentives:
Not Authorized
Financial Disclosure Report:
Not Required