Care Management Assistant

4 weeks ago

Fort Myers, Florida, United States Lee Health Full time

Location:Gulf Coast Medical Center Doctor's WayFort Myers FL 33912

Department: Care Management

Work Type: Full Time

Shift: Shift 1/8:00:00 AM to 4:30:00 PM

Minimum to Midpoint Pay Rate:$ $18.75 / hour

Gulf Coast Medical Center Care Management is looking for a smiling face with customer service experience & clerical skills to work in the hospital setting.

Are you looking for an opportunity to utilize your clerical or customer service skills in a hospital environment or utilize your health care setting skills away from the bedside? You have found the perfect opportunity if you have:

  • Strong clerical and customer service skills
  • Willingness to work in a hospital environment and assist the care management department
  • Ability to prioritize
  • Comfortable navigating electronic records

WE OFFER:

  • A generous benefit package
  • Competitive compensation with annual pay increases
  • Growth opportunities including education assistance
  • Friendly caring culture

As a Care Management Assistant, you will work collaboratively with the Care Management team to assist with completing tasks necessary to facilitate patient and family or patient representative access to agencies, transportation, and services within and beyond acute care; performing multiple activities that support a seamless transition of patients from the inpatient hospital setting to home or the next level of care. Requires contact with patients and their representatives and will also include contact with hospital staff, community resource agencies and payer representatives.

Current employees of Lee Health must be eligible to transfer according to the Job Transfers and Promotions policy.

Summary

Under the guidance of and direction of the Care Management clinical leadership and as an extension of the interdisciplinary team, the Case Management Assistant (CMA) actively participates and assists with the patient and caregivers bedside assessment and coordination of post-acute resources in line with the established plan of care. Primary responsibility of this position is ensuring patients receive post-acute care from quality and valued providers while taking the lead in the coordination of follow up appointments. The CMA assists in the readies of the patient for discharge, participates in the communication to the patient and caregiver on the post-acute plan, assists with preference based on quality, leads the referral process and provides resources to patients as directed by the Care Manager. The CMA participates in the delivery and acts as a resource in compliance and regulatory requirements as part of the Conditions of Participation.

Requirements

Education:

High School Diploma or equivalent required.

Associates or Medical Assistant degree preferred.

Experience:

1 year of previous clerical or secretarial experience required.

Hospital or Post Acute experience preferred.

License: N/A

Other:

Basic knowledge of Microsoft Office.

Excellent communication and customer service skills.

Ability to multitask responsibilities.

Calm, professional demeanor.

US:FL:Fort Myers

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