International Client Onboarding Vice President

2 months ago

Chicago, Illinois, United States JPMorganChase Full time

Job Description
Own our Client's Onboarding experience end to end Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world.
As an International Client Onboarding Vice President within the Commercial Bank, you will lead a project team that supplies support for the implementation of Treasury and Banking products and services for our non-US based clients. Partner with client and internal stake holders to help provide a best-in-class experience. In this role you are often the clients first true experience working with JP Morgan Chase.
Job Responsibilities

  • Own the product implementation and training experience for your assigned clients
  • Meet and connect with clients through WebEx, Zoom, and other collaboration
  • Build and maintain strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
  • Manage client and partner expectations and understanding throughout the implementation process
  • Exhibit ownership of implementations experience and own client satisfaction results
  • Work with partners in Operations and Product Management to streamline processes
  • Identify instances of business risk and show ownership of issues when they arise
  • Scope client requests and translate business requirements into detailed technical specifications for treasury services
  • Use Microsoft Office tools to document meeting agendas and minutes and project plans. Use of workflow tool for status updates and document repository
  • Demonstrate creative problem solving and judgement and be empowered to escalate when necessary
  • Manage client and internal partner expectations by establishing timeliness and dependencies with the goal to exceed expectations

Required Qualifications, capabilities and skills

  • Comprehensive knowledge of Treasury Services and/or Custom Card products
  • An appreciation for being a 'keeper of our brand' with 6+ years of applicable experience and a passion for delivering a consistent, stellar client and partner experience
  • Prior project management or senior project management experience
  • Experience in coaching or mentoring employees and proven ability to successfully manage conflict
  • Experience in risk awareness and skills to develop and ensure quality program set ups
  • Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills
  • Strategic thinking with the ability to manage conflict and adapt to change
  • Demonstrated team building skills and ability to work in a team environment
  • Ability to clearly communicate, partner and influence - leading others to a common goal
  • Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions

Preferred qualifications, capabilities, and skills

  • Bachelor of Science or Business Administration Degree
  • PMP or other Project management Certifications
  • Ability to provide quantifiable management reporting
  • Passion for learning new operating models, technologies, and industry trends
  • Language Skills other than English

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

  • Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
  • Help the community through expansive volunteer opportunities
  • Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Some travel required (20%) to visit clients and internal partners.
Please note this role is not eligible for employer immigration sponsorship.
About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

  • Vice President, Client Experience

    4 weeks ago

    Chicago, Illinois, United States IPG DXTRA Full time

    Vice President, Client ExperienceWeber Shandwick is looking for a Vice President to join our Consumer team open to candidates in Chicago, St Louis, Dallas, Minneapolis + DetroitWe're looking for a strong Vice President to join our Consumer Practice, working across a few of America's most iconic food brands. You will be responsible for managing client...

  • Senior Vice President of Infrastructure

    2 days ago

    Chicago, Illinois, United States Sancus International Full time

    Position Title: Senior Vice President of DevOpsLocation: Chicago, USAPosition Overview:About Sancus International:Sancus International is an innovative fintech company based in Chicago, dedicated to transforming the investment landscape. Our advanced platform utilizes state-of-the-art technology to deliver tailored investment insights and tools, empowering...

  • Senior Vice President of Infrastructure

    5 days ago

    Chicago, Illinois, United States Sancus International Full time

    Position Title: Senior Vice President of DevOpsLocation: Chicago, USARole Summary:About Sancus International:Sancus International is an innovative fintech enterprise located in Chicago, dedicated to transforming the investment landscape. Our advanced platform utilizes state-of-the-art technology to deliver tailored investment insights and tools, empowering...

  • Senior Vice President of Claims

    5 days ago

    Chicago, Illinois, United States AIG - American International Group, Inc. Full time

    Join Our Team as Vice President of ClaimsMake a significant impact in the realm of Claims.At AIG - American International Group, Inc., our Claims teams are recognized as the premier problem solvers for our clients. We pride ourselves on delivering consistent technical excellence while highlighting our service differentiation, which culminates in an unmatched...

  • Vice President of Human Resources

    6 days ago

    Chicago, Illinois, United States Entech Network Solutions Full time

    Job Title: Vice President of Human Resources Salary: $180K - $200K Location: Downtown Chicago Office Requirements: on-site 4 days a week Benefits: Medical, Dental, 401K match, 25 days PTO + office closed between Christmas and New Year's Day Team: 1 direct report, looking to build out the HR function Entech Network Solutions is seeking a Vice President of...

  • Client Onboarding

    1 month ago

    Chicago, Illinois, United States JPMorganChase Full time

    Job Description Own our Client's Onboarding experience end to end Use your Project Management expertise to manage complex treasury product implementations for JP Morgan Chase Clients from around the world. As a Client Onboarding Vice President within the Commercial Bank, you will spearhead a project team dedicated to providing support for the implementation...

  • Vice President, Client Experience

    1 month ago

    Chicago, Illinois, United States IPG DXTRA Full time

    Vice President, Client Experience- Corporate We are seeking a Vice President to join our Corporate Practice in our Chicago office to support a broad range of client and new business needs.In this role, you will be working on programs involving reputation management, executive thought leadership, internal communications, crisis communications, and integrated...

  • Senior Vice President of Cloud Operations

    2 days ago

    Chicago, Illinois, United States Sancus International Full time

    Position Title: Senior Vice President of DevOpsLocation: Chicago, USARole Summary:About Sancus International:Sancus International is an innovative fintech organization based in Chicago, dedicated to transforming investment strategies through advanced technology. Our platform offers tailored financial insights and tools, empowering users to reach their...

  • Senior Vice President of Client Relations

    5 days ago

    Chicago, Illinois, United States Thegradcafe Full time

    Position OverviewThe Senior Vice President, Client Lead will spearhead a team of leaders dedicated to cultivating effective business methodologies centered around strategic planning, objective setting, recruitment, and advisory services. This role will collaborate closely with the Managing Director of our Retail division and engage with designated clients to...

  • Vice President of Strategic Partnerships

    5 days ago

    Chicago, Illinois, United States Talent Acquisitions Group Inc - Executive Search Firm Full time

    Industry: Supply Chain LogisticsLocation: RemoteThe ideal candidate will possess extensive experience in international and domestic origin management as well as freight forwarding sales, with a strong focus on Business Development. A results-driven and strategic sales professional with a passion for revenue enhancement is sought. A Bachelor's degree in...

  • Senior Vice President of Cloud Operations

    2 days ago

    Chicago, Illinois, United States Sancus International Full time

    Position Title: Senior Vice President of DevOpsLocation: Chicago, USARole Summary:About Sancus International:Sancus International is an innovative fintech organization based in Chicago, IL, dedicated to transforming investment strategies for individuals. Our advanced platform utilizes state-of-the-art technology to deliver tailored investment insights and...

  • Senior Vice President, Client Engagement

    6 days ago

    Chicago, Illinois, United States Ketchum Full time

    Ketchum is seeking a Senior Vice President / Client Engagement Manager to act as a pivotal liaison for a prominent Fortune 500 client. This role is essential in steering and overseeing program initiatives to guarantee client satisfaction while delivering a value-driven approach to client engagements. The ideal candidate will: Lead strategic communications...

  • Vice President of Casualty Claims Management

    6 days ago

    Chicago, Illinois, United States American International Group Full time

    Vice President of Casualty Claims Management Your future team At American International Group, we are redefining how we assist clients in navigating risk. Join us as a Vice President of Casualty Claims Management and contribute to this transformation. You will collaborate with some of the industry's leading claims and underwriting professionals to tackle...

  • Senior Vice President of Claims Management

    47 minutes ago

    Chicago, Illinois, United States American International Group Full time

    Vice President - Management Liability Claims, Financial Lines Overview At American International Group, we pride ourselves on our Claims teams, recognized as the trusted problem solvers for our clients. Our commitment to delivering exceptional technical proficiency and distinctive service sets us apart, ensuring a superior global claims handling experience....

  • Executive Vice President

    6 days ago

    Chicago, Illinois, United States AIG - American International Group, Inc. Full time

    Join Our Team as Vice President of ClaimsMake a significant impact in the field of Claims.At AIG - American International Group, Inc., our Claims division stands out as the premier choice for clients seeking effective solutions. We pride ourselves on delivering exceptional technical proficiency and demonstrating our unique service offerings to ensure a...

  • Vice President of Regional Sales

    18 hours ago

    Chicago, Illinois, United States NSI INDUSTRIES Full time

    Job OverviewPosition: Vice President of Regional Sales – Central Region (Focus on Great Lakes and Midwest)Summary of ResponsibilitiesThis role, reporting directly to the Executive Vice President of Sales, entails overseeing a team of Regional Sales Managers and Territory Account Managers, along with Manufacturer Representative Agents across the Central...

  • Senior Vice President of Client Strategy

    5 days ago

    Chicago, Illinois, United States Thegradcafe Full time

    Position OverviewThe Senior Vice President of Client Strategy will play a pivotal role in steering a team of leaders to cultivate effective business methodologies centered around strategic planning, objective setting, recruitment, and advisory services. This position will report directly to the Managing Director of the Retail division and will collaborate...

  • Vice President

    2 weeks ago

    Chicago, Illinois, United States TransUnion Full time

    TransUnion's Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesWhat We'll Bring:At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development, while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers....

  • Senior Vice President of Operations

    5 days ago

    Chicago, Illinois, United States Trajektory Full time

    Position Title:Senior Vice President of Operations Location:Chicago, IL With a wealth of experience exceeding a decade in operational leadership and business expansion, particularly within the SaaS technology startup sector, we are on the lookout for a dynamic Senior Vice President of Operations at Trajektory. As a forward-thinking data insights and...

  • Vice President, Corporate Affairs

    5 days ago

    Chicago, Illinois, United States The Ladders Full time

    Vice President, Corporate AffairsCorporate OverviewThe Ladders is a leading global communications firm renowned for its innovative approach and creative solutions. Our presence extends across various regions, including Asia, Europe, North and South America, with expertise in corporate, consumer, health, and technology communications. Our vibrant team...