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Technical Support Consultant

3 months ago

Richmond, Virginia, United States University of Richmond Full time
SUMMARY:

Service call tickets for customers (Faculty, Staff and Students) with Desktop Computer related issues. Some project work.

RESPONSIBILITIES:
  • Respond to Heat tickets as assigned.
  • Support Call Center as per schedule.
  • Support Primary On Call as per schedule.
  • Support Weekend Pager Duty as per schedule.
  • Support DMC (Deploy, Move, Change) Duty as per schedule.
  • Desktop related project work as assigned.
  • Committee assignments as assigned
QUALIFICATIONS:
  • MAC Certification
  • Microsoft Software Suite previous experience.
  • Build a Pentium Class Computer from parts.
  • Lift and Cary computer equipment.
EDUCATION & EXPERIENCE:
  • High School Diploma required.
  • Some College desired.
  • A+ Hardware/Operating systems Certification desired.
  • Phone Center previous experience.
  • Customer Service experience.
WORK HOURS:
  • Full-time, non-exempt position
  • Monday - Friday, 8:30 a.m. - 5:00 p.m.; 8 hrs./day; 40 hrs./week
  • Some evenings until 9:00 p.m.
  • Rotating weekend support Saturday - Sunday 10:00 a.m. - 4:00 p.m.
SALARY STRUCTURE:
Pay Grade 6 (Hiring Range: $22.17 to $29.38 per hour)

ABOUT UR:

At the University of Richmond, we're creative, inclusive, and determined. We're Spiders, and our mission is to create positive change in the UR community and beyond. Located minutes from downtown Richmond, Virginia, the University of Richmond ) blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. There's only one place like Richmond.

UR is committed to developing a diverse faculty, staff and student body, and to modeling an inclusive campus community which values the expression of differences in ways that promote excellence in teaching, learning, personal development and institutional success. In keeping with this commitment, our academic community welcomes candidates from diverse backgrounds and candidates who support diversity. EOE