Front Office Supervisor

2 months ago

Atlanta, Georgia, United States Hilton Atlanta Full time
Hilton Atlanta, located off I-75, within six blocks of downtown attractions like Centennial Olympic Park and the Georgia Aquarium. We're connected via skywalk to Peachtree Center and the MARTA station, linking to Atlanta Airport. We are looking for a Front Office Supervisor to join our team

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
Go Hilton travel program: 100 nights of discounted travel
Access to your pay when you need it through DailyPay Hilton Shares:
Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
Flexible shifts and days off
Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
Mental health resources including free counseling through our Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
401K plan and company match to help save for your retirement
*Available benefits may vary depending upon property-specific terms and conditions of employment What will I be doing?

As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
Schedule, assign daily work, lead pre-shift meetings, inform and train team members
Monitor, observe and assist in evaluating team member performance
Monitor lobby traffic and adjust staffing accordingly
RequirementsWhat are we looking for? Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes: Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Luxury Front Office Supervisor

    7 days ago

    Atlanta, Georgia, United States Nobu Hotel Atlanta Full time

    At Nobu Hotel Atlanta, we are in search of a **Front Office Supervisor** who possesses the skills to inspire and lead our Front Office Team. This role requires a **Hospitality Expert** with a proven track record in delivering outstanding customer service within a **Luxury Hotel** setting. The ideal candidate will exhibit strong leadership capabilities and...

  • Front Office Supervisor

    2 months ago

    Atlanta, Georgia, United States Sonesta Atlanta Airport North Full time

    ob Description SummaryThe Front Desk Supervisor (FDS) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is the lead Front Desk support for the Operations Manager. The main focus of the role is the training, supervising, and...

  • Front Office Operations Supervisor

    2 days ago

    Atlanta, Georgia, United States FORTH Atlanta Full time

    Position OverviewAs a key member of the Front Office team at FORTH Atlanta, you will play a vital role in delivering exceptional guest experiences. This position requires a blend of leadership, organizational skills, and a passion for hospitality.Key Responsibilities:Guest Engagement: Welcome every guest warmly, ensuring a positive first...

  • Luxury Front Office Supervisor

    6 days ago

    Atlanta, Georgia, United States Nobu Hotel Atlanta Full time

    Position OverviewNobu Hotel Atlanta is in search of a dedicated Front Office Manager who possesses exceptional leadership abilities and a passion for delivering unparalleled guest experiences. This role is crucial in ensuring that our Front Office Team operates efficiently and effectively within a high-end hospitality environment.Key ResponsibilitiesOversee...

  • Front Office Operations Supervisor

    7 days ago

    Atlanta, Georgia, United States FORTH Atlanta Full time

    Position OverviewWe are seeking a dedicated and detail-oriented Assistant Front Office Manager to oversee our front office operations at FORTH Atlanta. This role is essential in ensuring that our guests receive exceptional service and that our front office team operates efficiently.Key Responsibilities:Guest Interaction: Welcome every guest warmly, ensuring...

  • Luxury Front Office Supervisor

    7 days ago

    Atlanta, Georgia, United States Nobu Hotel Atlanta Full time

    Position OverviewThe Front Office Manager at Nobu Hotel Atlanta plays a crucial role in ensuring the highest standards of guest service and operational excellence. This leadership position requires a seasoned hospitality professional who excels in managing front office operations while fostering a positive team environment.Key ResponsibilitiesGuest...

  • Front Office Operations Supervisor

    7 days ago

    Atlanta, Georgia, United States Omni Hotels Full time

    Overview: As a vital part of a premier hospitality establishment, the Omni Hotel at The Battery Atlanta stands as the official hotel of a renowned sports team and is strategically located near key attractions and amenities. This upscale hotel boasts 16 floors with 264 accommodations, including 28 luxurious suites, and offers over 20,000 square feet of...

  • Front Office Operations Supervisor

    7 days ago

    Atlanta, Georgia, United States Loews Hotels Full time

    Located in the heart of Midtown, Loews Atlanta Hotel offers guests easy access to some of the city's finest attractions. This property is a modern Southern gem, featuring stunning views and beautifully appointed rooms. As the Front Office Operations Supervisor, you will be responsible for overseeing the delivery of exceptional front desk services to our...

  • Front Office Healthcare Specialist

    1 day ago

    Atlanta, Georgia, United States Atlanta Orthopaedic Firm Full time

    About Our OrganizationAtlanta Orthopaedic Firm is a leading healthcare provider dedicated to delivering exceptional patient care and service to our community.Job SummaryThe Front Office Associate plays a vital role in our organization, working closely with the Front Office Supervisor, Patient Accounts Manager, and Practice Manager. This role requires a...

  • Front of House Supervisor

    2 days ago

    Atlanta, Georgia, United States The Restaurant Zone Full time

    Job OverviewWe are seeking a dedicated **Front of House Supervisor** to oversee operations at one of our premier dining establishments. This role is pivotal in ensuring that our guests enjoy an exceptional dining experience. We offer competitive benefits and paid time off.Key Responsibilities:Manage and coordinate all front-of-house activities.Inspire and...

  • Front Office Operations Manager

    3 days ago

    Atlanta, Georgia, United States HEI Hotels & Resorts Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Operations Manager to join our team at HEI Hotels & Resorts. As a key member of our Front Office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and maintaining the highest standards of quality and efficiency.Key...

  • Healthcare Front Office Coordinator

    7 days ago

    Atlanta, Georgia, United States Prestige Staffing Full time

    Prestige Staffing is seeking a dedicated Front Office Coordinator to join our esteemed client's team. This role offers an excellent opportunity for individuals who are proactive and committed to delivering exceptional service. The position is designed to transition from temporary to permanent, with compensation reflecting the candidate's experience.Key...

  • Healthcare Front Office Specialist

    7 days ago

    Atlanta, Georgia, United States Village Podiarty Full time

    Healthcare Front Office SpecialistWe are seeking a committed and personable Healthcare Front Office Specialist to become a vital part of our team. In this role, you will oversee the front office operations and deliver exceptional service to our patients. If you possess previous healthcare experience and outstanding communication abilities, we encourage you...

  • Front Office Manager

    4 weeks ago

    Atlanta, Georgia, United States Atlanta Marriott NortheastEmory Area Full time

    Who this job will appeal toA Leader with a smile Someone who absolutely LOVES people and is seeking to join a company that LOVES their associatesWhat you will be doingIn this role you will assist the FOM manage the day to day operations and of the front office staff; schedule, plan, and develop and communicate departmental strategies and goals. Responsible...

  • Guest Services Supervisor

    1 day ago

    Atlanta, Georgia, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    The Doubletree by Hilton Atlanta Perimeter Dunwoody is looking for a dedicated Front Desk Supervisor to enhance their guest experience. The Front Desk Supervisor will support the Front Office Manager in managing the Front Desk team to guarantee outstanding service and guest satisfaction.Key Responsibilities:Oversee Guest Service representatives at the Front...

  • Front Office Operations Leader

    7 days ago

    Atlanta, Georgia, United States Marriott International Inc Full time

    Job OverviewPOSITION SUMMARY Responsible for overseeing the management of all operations within the rooms division, including Front Office, Engineering/Maintenance, and Housekeeping, while leading the team. Aims to enhance both guest and employee satisfaction, while optimizing the financial outcomes of the department. Ensures adherence to established...

  • Front Office Manager

    2 months ago

    Atlanta, Georgia, United States Sonesta Atlanta Airport North Full time

    Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel. Ensure all staff is properly trained on all front desk operations, hotel facilities and services,...

  • Guest Services Supervisor

    2 days ago

    Atlanta, Georgia, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    The Doubletree by Hilton Atlanta Perimeter Dunwoody is in search of a Guest Services Supervisor to enhance their front office operations. This role involves supporting the Front Office Manager in managing the Front Desk team to deliver outstanding service and ensure guest satisfaction.Key Responsibilities:Oversee and guide Guest Service representatives at...

  • Guest Services Supervisor

    1 day ago

    Atlanta, Georgia, United States Doubletree by Hilton Atlanta Perimeter Dunwoody Full time

    The Doubletree by Hilton Atlanta Perimeter Dunwoody is in search of a Guest Services Supervisor to enhance their Front Desk operations. This role is pivotal in supporting the Front Office Manager to ensure that the Front Desk team delivers outstanding service and maintains high levels of guest satisfaction.Key Responsibilities:Oversee and guide the Guest...

  • Front Desk Supervisor

    1 month ago

    Atlanta, Georgia, United States Peachtree Orthopedics Full time

    Join Our Team at Peachtree Orthopedics and Help Others Get Better At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With 10 convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact....