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ID and Building Security Access Representative

1 month ago

Miami, Florida, United States UOMUOMUS Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The department of Public Safety has an exciting opportunity for a Full Time ID and Building Security Access Representative to work at UHealth. The ID and Building Security Access Representative utilizes complex systems to monitor and provide access to campus buildings and transportation services. The ID and Building Security Access Representative serves as a liaison to faculty, staff, and facility managers to ensure the safety of facility occupants and guarantee the smooth operations of all facility functions and operations.

  • The Photo ID, Access Control Representative must use very complex systems T2 Flex, Pro-Watch and Onity Systems.
  • Assists customers with Photo ID badges, building access, parking and public transportation.
  • Processes sales of ID badges and accessories, parking and transit permits, parking validations, bicycle permits, and background checks.
  • Assists customers with replacing broken/lost access and transit cards.
  • Answer phone calls greeting students, faculty and staff and addressing and resolving issues through

appropriate channels.

  • Monitor and respond to email inquiries received through two departmental email accounts, one for Parking and another one for Photo ID.
  • Assists customers with scheduling UM Transportation Department shuttles.
  • Processes and distributes daily reports including parking, transit, and access reports.
  • Reconciles daily credit card, check, IDR, payroll deduction and student account sales.
  • Programs and troubleshoots ID badges and access cards for campus locking systems.
  • Processes employment clearances.
  • Files and scans department records.
  • Logs customer interaction notes in database.
  • Adheres to proper telephone etiquette and use of call center software.
  • Categorized as Tier 1 emergency employee. Expected to work at the Emergency Hotline call center before, during, and/or after emergencies, including, but not limited to hurricanes.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

  • High School diploma or equivalent
  • Minimum 1 year of relevant experience

Knowledge, Skills and Attitudes:

  • Ability to communicate effectively in both oral and written form
  • Ability to handle difficult and stressful situations with professional composure
  • Ability to maintain effective interpersonal relationships
  • Ability to recognize, analyze, and solve a variety of problems
  • Ability to exercise sound judgment in making critical decisions
  • Commitment to the University's core values

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H5