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IT Operations Specialist II

2 months ago

Los Angeles, California, United States OpenX Technologies Full time

Company at a Glance

OpenX is focused on unleashing the full economic potential of digital media companies. We do this by making digital advertising markets and technologies that are designed to deliver optimal value to publishers and advertisers on every ad served across all screens.

At OpenX, we have built a team that is uniquely experienced in designing and operating high-scale ad marketplaces, and we are constantly on the lookout for thoughtful, creative executors who are as fascinated as we are about finding new ways to apply a blend of market design, technical innovation, operational excellence, and empathetic partner service to the frontiers of digital advertising.

The temporary IT Operations Specialist II will provide technical assistance and support for incoming service requests/incidents on hardware, software or other computer systems, perform troubleshooting through diagnostic tests and remote access to user computers, support access control needs, support the deployment of new user assets and support our new hire orientation process.

This is a temporary, 10-week project (Sept-Nov) non-exempt position reporting to the Director, IT and is hybrid, requiring flexibility for in-office on agreed days or on-call basis Monday through Friday at our Pasadena, CA location.

Responsibilities

  • Triage all IT related questions as they arise
  • Build a knowledge base of IT practices and pragmatic problem solving in the handbook
  • Account management for password resets and lockout
  • On call support for immediate software and hardware issues during local business hours
  • Diagnose computer errors and provide technical support
  • Troubleshoot software and hardware
  • Asset lifecycle management
  • Support Weekly IT Onboarding Sessions for new Team Members
  • Train end-users how to setup and use new technologies
  • Provide technical support in-person or over chat, phone or video
  • 80% is Performing helpdesk at levels 1, 2 and 3
  • 20% Participation in project related tasks

Requirements

  • 2-years experience with Google Workspace, Okta and MS365 user lifecycle administration
  • 1-year MDM experience, preferably both Jamf and InTune
  • 1-year experience using Atlassian Jira SD and Confluence
  • Some experience with Automation tools & basic Scripting for Windows and Mac environment
  • 4-years Hands-on experience supporting MacOS and Windows
  • Ability to configure, build, test and deploy endpoints with limited supervision
  • Tolerance for repetitive or manual tasks, with a mind for automating said tasks

OpenX VALUES

Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

WE ARE ONE

We are one team. There are no exceptions. We are a group of strong and diverse individuals unified by a shared mission. We embrace challenges and win together as a team. We respect and care about our colleagues and cultivate an inclusive culture

WE ARE CUSTOMER CENTRIC

We innovate on behalf of our customers. We understand, respect, and listen carefully to our customers. We build great products to solve our customers' problems. We manage our customers' expectations clearly and honestly. We are a trusted partner to all of our customers - we act with integrity at all times. We care.

OPENX IS OURS

We are all owners of OpenX

We all have a voice to improve OpenX

We stake our personal and professional reputations on the excellence of our work

We are not interested in just "doing our jobs"; we take ownership to drive results

WE ARE AN OPEN BOOK

We understand and respect what each of us does. We are eager to teach and share what we know with others, both internally and externally. We are eager to learn from others and we ask questions internally and externally.

WE EVOLVE FAST

We take responsible risks and own and learn from our mistakes. We recognize and repeat success. We actively seek out and provide constructive feedback. We adapt quickly and embrace change. We tackle growth and learning with real urgency. We are endlessly curious.

OpenX is committed to equal employment opportunities.

It is a fundamental principle at OpenX not to discriminate against employees or applicants for employment on any legally-recognized basis including, but not limited to: age, race, creed, color, religion, national origin, sexual orientation, sex, disability, predisposing genetic characteristics, genetic information, military or veteran status, marital status, gender identity/transgender status, pregnancy, childbirth or related medical condition, and other protected characteristic as established by law.

OpenX Applicant Privacy Policy

Applicants can review our Applicant Privacy Policy at any time by visiting the following link:

Effective Date: April 18, 2024