Front of House Manager

4 weeks ago

Germantown, Maryland, United States Topgolf Full time

Job Responsibilities

  • Set up and run hiring events to keep up with venue staffing needs.
  • Collaborate with department heads to identify specific training gaps or needs for hospitality staff.
  • Deliver engaging training programs for managers and associates.
  • Organization and inventory of training materials, manuals, and resources to support training initiatives.
  • Evaluate the effectiveness of training programs through assessments and feedback, making improvements as necessary.
  • Coordinate and schedule training sessions to ensure all staff receive proper training.
  • Monitor the performance and progress of trainees, providing coaching and additional support when required.
  • Stay updated on industry trends and best practices in hospitality training.

Critical Skills & Experience Requirements

  • Bachelor's degree in Hospitality Management, Training & Development, or a related field; Master's degree is a plus.
  • Proven experience as a Training Manager in the hospitality industry.
  • Excellent knowledge of hospitality principles, guest service, and etiquette.
  • Effective communication and interpersonal skills.
  • Experience with learning management systems (LMS) is preferred.
  • Ability to assess training needs and develop customized training solutions.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.


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