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Hospitality Ambassador

2 months ago

Germantown, Maryland, United States B. F. Saul Company Hospitality Group Full time

**Job Summary:**

We are seeking a highly motivated and customer-focused Guest Service Representative to join our team at B. F. Saul Company Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

**Key Responsibilities:**

  • Anticipate and respond to guests' needs in a friendly and positive manner, providing the highest level of service.
  • Process check-ins and check-outs, verify billing, create reservations, and process special requests.
  • Assist guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Work as a team player in meeting guests' needs, and actively contribute to the efforts of other departments when necessary.
  • Understand and follow B. F. Saul Company Hospitality Group's guest service recovery program.

**Financial Performance and Cost Control:**

  • Follow proper selling techniques and ensure strategies are utilized to maximize room revenues.
  • Monitor room availability, follow restrictions, and all booking policies and procedures.
  • Drive sales and maximize revenue by up-selling rooms and amenities.
  • Adhere to B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.

**Self/Workload Management:**

  • Produce required volume of work by planning, organizing, and prioritizing work duties.
  • Adhere to B. F. Saul Company Hospitality Group general work rules and department procedures.
  • Attend all required department and hotel meetings.

**Safety/Risk Management:**

  • Maintain a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state, and federal regulations.
  • Follow all B. F. Saul Company Hospitality Group procedures for guest/team member incidents.
  • Knowledgeable of hotel emergency procedures.

**Requirements:**

  • High school diploma or GED required.
  • 1+ years prior guest service experience required, preferably in a hospitality setting.
  • Excellent verbal communication skills needed.
  • Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment.
  • Ability to lift, push, and pull up to 75 pounds on an occasional basis.