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Hospitality Operations Manager

2 months ago

Germantown, Maryland, United States Topgolf Full time
Job Summary

We are seeking a highly skilled and experienced Front of House Manager to join our team at Topgolf. As a key member of our management team, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.

Key Responsibilities
  • Supervise and Coach Team Members: Provide guidance and support to our team members to ensure they are equipped to deliver outstanding service to our guests.
  • Drive Associate Engagement: Foster a positive and inclusive work environment that encourages team members to grow and develop in their roles.
  • Ensure Efficient Guest Areas: Oversee the staffing and operations of our guest areas to ensure they are running smoothly and efficiently.
  • Delegate Tasks: Assign tasks and responsibilities to team members to ensure that all areas of the business are covered.
  • Uphold Operating Procedures: Ensure that all team members are aware of and adhere to our operating procedures and service standards.
Requirements
  • Experience in Hospitality Management: A minimum of 2 years of experience in a hospitality management role, preferably in a fast-paced environment.
  • Leadership Skills: Proven ability to lead and motivate a team to achieve exceptional results.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively communicate with team members, guests, and other stakeholders.