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Senior Manager, Sales Contracts

4 months ago

San Jose, California, United States PROCEPT BioRobotics Full time

Embark on an enriching journey with PROCEPT BioRobotics, where our vision, mission, and values guide everything we do as a company. We are committed to revolutionizing treatment for benign prostatic hyperplasia (BPH, otherwise known as prostate gland enlargement) through innovation in surgical robotics. As our company succeeds and grows, we improve the quality of life of patients, provide more effective treatment options for surgeons, uphold the trust of our shareholders. That starts with a commitment to our People with a focus on creating an evolving landscape for your career, brimming with transformative opportunities that provide continuous career growth opportunities.

PROCEPT BioRobotics is a surgical robotics company enabling better patient care by developing transformative solutions in urology. With an initial focus on BPH, the company's AQUABEAM Robotic System delivering Aquablation therapy, is the first FDA-cleared, automated surgical robot for the treatment of lower urinary tract symptoms (LUTS) due to benign prostatic hyperplasia (BPH). Aquablation therapy combines real-time, multi-dimensional imaging, automated robotics and heat-free waterjet ablation for targeted, controlled, and immediate removal of prostate tissue. Aquablation therapy offers predictable and reproducible outcomes, independent of prostate anatomy, prostate size or surgeon experience.

What Your Day-To-Day Will Involve:

  • Lead and supervise the Sales Contracts team in working with internal and external customers including distributors to fulfill sales agreements, service agreements, renewals, and IT assessments.
  • Mentor and coach team members to enhance their skills, capabilities, and professional growth.
  • Cultivate strong relationships with key customers, partners and internal stakeholders to understand their evolving needs, preferences, and challenges. Act as a trusted advisor and strategic partner, proactively identifying opportunities to add value and drive satisfaction.
  • Collaborate closely with cross-functional teams to align Sales Contracts with organizational goals and objectives, adapting to shifting priorities. Participate in strategic planning to ensure seamless integration of contract management processes with broader business strategies.
  • Drive projects to optimize the Sales Contracts department by streamlining workflows, implementing best practices, and leveraging technology for automation, compliance, and enhanced customer satisfaction.
  • Establish rigorous performance metrics and key performance indicators (KPIs) to monitor and continuously improve Sales Contracts productivity, efficiency and effectiveness.
  • Ensure efficient fulfillment of contract requirements while aligning with company policies, legal standards, and customer specifications.
  • Identify and mitigate potential risks in customer contracts through collaboration with Customer Service, Finance, Legal and Risk Management teams.
  • Provide guidance and collaborate with internal commercial teams on launching new programs, products, and pricing initiatives across customer contracts to optimize purchase strategies.
  • Effectively allocate resources and manage workload distribution among the Sales Contracts team to ensure optimal productivity and efficiency. Support Contract Analyst preparation of customer documentation as needed.
  • Serve as the primary point of contact for diagnosing and resolving escalations, ensuring swift and effective resolution.
  • Maintain trained status for, and complies with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance
  • Understand and adhere to the PROCEPT BioRobotics Quality Policy
  • Understand and adhere to the PROCEPT BioRobotics EHS Policy

The Qualifications We Need You to Possess

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Min. 8 years of combined experience in Customer Contracts
  • Min. 5 years of experience supervising or managing a team
  • BA/BS in a related degree or equivalent years of experience
  • Experience in life sciences or medical device industry required
  • Experience working in a regulated (FDA) environment required
  • Previous startup experience a plus, must have enthusiasm and ability to work in a fast-paced environment
  • Understanding of sales and service processes and expertise with CRM and ERP systems, ideally Salesforce and QAD
  • Experience with contract lifecycle management platforms, ideally Ironclad CLM
  • Exceptional level of drive and dedication to deliver resolutions for the best customer experience
  • Ability to communicate in a clear, concise and professional manner with people globally, including hospital administration and sales team members, often in stressful situations
  • Some travel required (approx. 10%)

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • To perform this duty the employee must have the ability to sit or stand at and operate a computer terminal and walk or travel safely within the facility.
  • The employee may occasionally lift and/or move up to 15 pounds.
  • While performing the duties of this job, the employee regularly works in an office environment.
  • The above statements are intended to describe the general nature and level of work being performed.
  • They are not intended to be construed as an exhaustive list of all responsibilities.

At PROCEPT, we believe every person matters. Every employee, every patient, every caregiver. Because we are here to create a revolution, and we believe in doing that by innovating everywhere with pathological optimism. We believe in being humble and highly engaged in the work we do, while also working together seamlessly for a common goal. At Procept, curiosity, ingenuity and conviction in the power technology will transform the lives of our patients and providers.

And this doesn't happen by accident. It starts with our live induction program that serves as an incubator for cross-functional team building, an immersion in Procept's history, jam-packed interactive sessions with executive leadership and a crash-course in the mission and purpose of what we do. It continues with our one-of-a-kind management program designed to build the best managers in the industry, where our people managers across functions come together to exchange ideas and grow, as both managers and learners, in an environment that challenges, supports and broadens.

We are fueled by the opportunity to give people their lives back. And we believe that it begins with YOU At Procept, we push beyond just finding a work/life balance, we strive to find a work/life blend, a professional world that you are honored and impassioned to belong to, one that you can proudly share with your family, friends, and acquaintances.

An opportunity at PROCEPT BioRobotics won't just be about finding a job. It will be an opportunity for you to join a community devoted to making a difference in this world

BENEFITS OF WORKING AT PROCEPT

PROCEPT's health and wellness benefits for employees are second to none in the industry. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a comprehensive benefits package that includes full medical coverage, wellness programs, on-site gym, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, flexible or paid time off, paid parental leave, paid holidays, and many more

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

PROCEPT BioRobotics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind on the basis of race, color, national origin, religion, gender, gender identity, sexual orientation, disability, genetic information, pregnancy, age, or any other protected status set forth in federal, state, or local laws. This policy applies to all employment practices within our organization.

PAY RANGE TRANSPARENCY

Procept is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Procept utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above.

WORK ENVIRONMENT

We'll provide you training for, and ask you to maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance. We would also ask you to understand and adhere to the PROCEPT BioRobotics Quality & EHS policies.