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Digital Project Manager

4 months ago

New York, New York, United States Dotdigital Full time
About Us

The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.

The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.

About the Role

We are looking to recruit an experienced Project Manager to join our Onboarding & Managed Services team at Dotdigital. This work will encompass:

  • Drive onboarding progress through daily outbound calls and emails
  • Overseeing the setup of their account and switch-on of features and functions
  • Project management of onboarding and implementation for new customers
  • Ensure customer satisfaction throughout the onboarding and implementation process
  • Updating our project management tools to ensure the current status is reflected at all times and can be communicated to other teams
  • Capturing and documenting the specifics of the implementation
  • Setting up the customer's accounts in line with their requirements
  • Briefing colleagues in other teams to help deliver larger or more complex pieces of work
  • Work with the other members of our Professional Services, Sales and Customer Success teams
  • Provide help and advice to customers using Dotdigital's products and services
  • Act as the central point of contact for the customer throughout their onboarding journey.


About You

Required

  • 2-3 years experience in a client facing role in a digital environment
  • 2-4 years' project management experience
  • Experience working in a digital or email marketing role
  • Experience working with international brands
  • Ability to work to tight deadlines with changing priorities
  • Ability to manage multiple projects simultaneously
  • Fantastic attention to detail – especially when working under time pressure
  • Hard working, enthusiastic, passionate about digital
  • Proactive and confident, and able to build credible relationships with clients and their agencies
  • Be an expert Excel and PowerPoint user
  • Strong oral and written communication skills

Beneficial

  • Experience using or exposure to Salesforce CRM, Microsoft Dynamics, Adobe Commerce (Magento), Shopify and Salesforce Commerce Cloud
  • or project management tools knowledge
  • Working in a SaaS environment
  • Strong PowerPoint skills
  • Prior experience working with or exposure to JavaScript
  • Bilingual in English/Spanish
Interview Process
  • 15min Screening Call with Team Talent
  • 1st stage: 30 min Zoom interview with our Director of Customer Success & Professional Services
  • 2nd stage: 30 min Zoom interview with our Professional Services Team Lead
  • Final stage: 1 hour Zoom interview inc. task with Director of Customer
    Success & Professional Services, General Manager – Americas, and a member of our HR team
Some of Our Global Benefits
  • Parental leave
  • Medical benefits
  • Paid sick leave
  • Dotdigital day
  • Share reward
  • Wellbeing reward
  • Wellbeing Days
  • Loyalty reward
DEI commitment

As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.


Legal statement

No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.

Salary range: $75k - $90k