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Bilingual Loan Servicing Account Solutions Specialist

3 months ago

Hattiesburg, Mississippi, United States Regions Full time

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Loan Servicing Account Solutions Specialist conducts inbound and outbound calls to resolve the delinquency status of past due customer accounts.

Primary Responsibilities

  • Calls customers about early delinquency account statuses
  • Works with customers to resolve account delinquency status while minimizing company interest losses
  • Implements repayment plans as necessary and collects delinquent payments
  • Ensures that files and paperwork are properly and accurately completed
  • May contact outside parties to collect or clarify documentation

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

This position is incentive eligible.

Requirements

  • High School Diploma or GED
  • Applicants will be expected to pass any assessment associated with the position

Skills and Competencies

  • Ability to work in a fast-paced environment
  • Detailed oriented
  • Proficient in Microsoft Excel and Word
  • Strong customer service skills
  • Strong organization skills

**Opportunity to earn incentive following training period.**

Training: Monday - Friday 7:30am-4:30pm (CST)

Following training: Must be able to work 40 hours per week

Monday - Friday between 7:30am-6:00pm

+ One night each week until 8:00pm

+ One Saturday a month from 8:00am - 12:00pm (noon)

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Candidate must be fluent in Spanish and English.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$31,390.00 USD

50th Percentile:

$34,400.00 USD

Incentive Pay Plans:

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.Location:Hattiesburg, Mississippi

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values diversity of race, color, national origin, religion, age, sexual orientation, gender identity, disability, veteran status, genetic information, sex, pregnancy, and many other primary and secondary dimensions that make each of us unique as individuals and provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.