Teller/Account Services Representative

2 weeks ago


Hattiesburg, Mississippi, United States Sunbelt Federal Credit Union Full time
Job Summary

At Sunbelt Federal Credit Union, we are seeking a highly skilled and customer-focused Teller/Account Services Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our account holders, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide exceptional customer service to account holders, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Process various types of account holder requests, including account openings, loan applications, and other financial services.
  • Operate the Interactive Teller Machine (ITM) to provide teller services to account holders, including cash and check deposits, withdrawals, and transfers.
  • Maintain accurate and up-to-date records of account holder interactions, including transactions and correspondence.
  • Collaborate with other team members to ensure seamless service delivery and resolve any issues that may arise.
Requirements
  • High school diploma or equivalent required; bachelor's degree preferred.
  • 2+ years of experience in a customer-facing role, preferably in the financial services industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and professional manner.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A 401(k) retirement plan with employer match.
  • Opportunities for professional growth and development, including training and education assistance.
  • A dynamic and supportive work environment, with a team of experienced professionals.


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